Warehouse Supervisor

rhe; Nuneaton; On-site; GBP 26,000 - 34,000; Full time

Job summary

rhe is seeking a dedicated warehouse supervisor to lead daily outbound/inbound operations and allocate labour to meet workload demands. You will oversee picking, packing, replenishment, and stock movements to ensure on-time dispatch and OTIF performance across shifts.

You will coach teams, conduct daily briefings, manage attendance and performance, and support recruitment while upholding H&S standards and continuous improvement.

Qualifications

• Supervisory experience in warehousing/logistics or 3PL.
• Strong knowledge of warehouse processes and WMS systems.
• Proficient in Microsoft Excel and MS Office.
• Excellent communication, problem-solving and decision-making skills.
• Able to work in a fast-moving, customer-focused environment.
• GCSEs/NVQ Level 2 or equivalent.
• FLT licence desirable depending on site needs.
• IOSH Working/Safely qualification advantageous.

Responsibilities

• Allocate labour and resources to meet daily outbound/inbound workloads.
• Manage workflow across picking, packing, replenishment, loading and goods-in.
• Ensure on-time dispatch and adherence to KPIs (OTIF).
• Lead, coach and motivate warehouse colleagues to high performance.
• Conduct daily briefings and ensure effective cross-shift communication.
• Manage absence, timekeeping, performance and conduct.
• Support recruitment and onboarding of new team members.
• Ensure H&S compliance and safe systems of work.
• Promote safety culture and PPE compliance.
• Conduct incident investigations and corrective actions.
• Ensure WMS accuracy and stock movement rigor.
• Support cycle counts and stock integrity improvements.
• Identify and implement Lean/continuous improvement opportunities.
• Adhere to SOPs and support rollout of new processes.

Skills

Leadership

WMS knowledge

Excel

Communication

KPIs

3PL operations

Education

GCSEs/NVQ Level 2

Tools

Manhattan WMS

SAP EWM

Blue Yonder

Job description

What You Can Expect :

Tuesday to Friday, 16:00 - 02:00 (38 hour week)

Key Responsibilities

• Allocate labour and resources to meet daily outbound/inbound workloads.
• Manage workflow across picking, packing, replenishment, loading, and goods-in activities.
• Ensure on-time dispatch and adherence to customer KPIs (OTIF).
• Lead, coach, and motivate warehouse colleagues to deliver high performance.
• Conduct daily briefings and ensure effective communication across shifts.
• Manage absence, timekeeping, performance, and conduct.
• Support recruitment and onboarding of new team members.
• Ensure adherence to Health & Safety, site rules, and safe systems of work.
• Promote a strong safety culture, leading by example and ensuring PPE compliance.
• Conduct incident investigations, near miss reporting, and corrective actions.
• Ensure WMS accuracy and rigor in scanning and stock movement processes.
• Support cycle counts, inventory investigations, and stock integrity improvements.
• Resolve discrepancies and elevate issues where required.
• Identify and implement improvement opportunities (Lean / waste reduction).
• Ensure adherence to Standard Operating Procedures (SOPs).
• Support the rollout of new processes, systems, or customer implementations.
• Drive productivity, cost efficiency, and quality improvement
• Productivity (units per hour / cost per unit)
• Accuracy (pick accuracy, stock accuracy)
• Service performance (OTIF / DIFOT)
• Engagement and H&S performance (near misses reported, absence levels)

What You Bring:

Key Skills & Competencies

• Strong leadership with ability to motivate and engage teams.
• Good knowledge of warehouse processes and 3PL operations.
• Competent in Warehouse Management Systems (WMS) and Microsoft Office (particularly Excel).
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work effectively in a fast-moving, customer-focused environment.
• Previous supervisory experience within warehousing, logistics, or 3PL (essential).
• Working knowledge of WMS (e.g., Manhattan, SAP EWM, Blue Yonder) desirable.
• Proven experience delivering against KPIs and service levels.
• Experience with continuous improvement / lean methodologies beneficial.
• GCSEs/NVQ Level 2 or equivalent (minimum).
• FLT licence (Reach/Counterbalance) desirable based on site needs.
• Health & Safety qualification (IOSH Working Safely / Managing Safely) advantageous.
• Leads by example - visible, engaged, and approachable.
• Customer-focused and service-driven.
• Resilient under pressure, able to prioritise and adapt.
• Fair and consistent approach when managing people and performance.