Warehouse Shift Manager: Lead Teams & KPI Performance

ID Logistics; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

ID Logistics UK is hiring a Shift Manager to lead day-to-day warehouse operations in a fast-paced environment. You will drive performance against SLAs, coach Team Leaders, and optimise labour and resources during peak periods while maintaining a strong safety and quality focus.

You will empower your team, build strong relationships with customers and stakeholders, and relentlessly pursue improvements in safety, service and productivity across the site.

Qualifications

• Experience leading a warehouse team in a fast-paced environment.
• Strong ability to drive KPIs and SLAs.
• Excellent communication and coaching skills.
• Comfortable using warehouse management systems and data to monitor performance.
• Proactive, organised and able to prioritise changing workloads.

Responsibilities

• Lead the day-to-day warehouse operation, ensuring customer SLAs and site KPIs are consistently achieved.
• Lead, motivate and develop Team Leaders and colleagues through clear communication, coaching and regular feedback.
• Plan labour and resources effectively to meet changing volumes, operational demands and peak periods.
• Champion a safe working environment, ensuring all activity follows HSEQ standards, policies and procedures.
• Monitor operational performance across safety, quality, service, productivity and cost, acting where improvements are needed.
• Maintain high standards of stock accuracy, housekeeping, hygiene and 5S across the operation.
• Build strong relationships with customers and key stakeholders, resolving operational issues and escalations at pace.
• Drive continuous improvement across the operation, identifying opportunities to improve efficiency, colleague engagement and customer service

Skills

Leadership

People management

Warehouse systems

Performance management

Problem solving

Job description

ID Logistics UK is hiring a Shift Manager to lead day-to-day warehouse operations in a fast-paced environment. You will drive performance against SLAs, coach Team Leaders, and optimise labour and resources during peak periods while maintaining a strong safety and quality focus.

You will empower your team, build strong relationships with customers and stakeholders, and relentlessly pursue improvements in safety, service and productivity across the site.