Warehouse Service Shift Manager

ENGINEERINGUK; Lichfield; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Duty Manager for their Distribution Centre. In this pivotal role, you will lead a team to ensure optimal product availability and customer satisfaction. You will analyze performance metrics, implement improvement strategies, and foster a collaborative work environment. The company values diversity and inclusion, offering flexible working arrangements and a commitment to employee wellbeing. This is an exciting opportunity to make a significant impact in a dynamic setting while enjoying a range of benefits and a supportive culture.

Benefits

Annual bonus scheme up to 20%

20 days holiday plus personal day

Flexible working options

10% discount for employees

Access to wellbeing services

Life cover of five times pay

Award-winning pension plan

Uniform provided

Colleague networks for support

Cycle to work schemes

Qualifications

• Strong leadership skills to manage and develop a team effectively.
• Ability to analyze performance metrics and implement improvements.

Responsibilities

• Lead a team to ensure high standards of product availability and service.
• Analyze KPIs and develop improvement plans for the Distribution Centre.

Skills

Team Leadership

Performance Analysis

Communication

Problem Solving

Collaboration

Change Management

Customer Service

Safety Standards

Job description

About the role

Availability Window
Days From time To time
Sun 06:00:00 14:00:00
Mon 14:00:00 22:00:00
Tue 14:00:00 22:00:00
Wed 14:00:00 22:00:00
Sat 06:00:00 14:00:00

Part of the Distribution Centre Lead Management team that provides great service to our stores, ensuring customers have great availability and standards of product by leading a team of Managers and colleagues on a dedicated shift who do what's right for our customers and Tesco.

You will be responsible for

• Analyse and spot trends in Big 6/KPIs in my Distribution Centre, build and deliver warehouse improvement plan to build capability where it is needed most.
• Maximises the My Performance process and tools to aid individual performance, productivity and standards.
• Use my expertise and knowledge to identify opportunities to improve the Warehouse performance, engaging and supporting my team to deliver these.
• Co-ordinate all Warehouse plans, KPI's and resource to ensure delivery and sustainable improvements on all KPIs, whilst achieving our Distribution Centre financial budget.
• Champion change, share ideas and experiences to deliver results.
• Build the capability of my Managers, making sure they have received the Operational and Leadership training to do their job and provide ongoing coaching and mentoring.
• Lead my team to deliver end to end Distribution Centre routines and standards in line with the Operating model.
• Co-ordinate and effectively forward plan for all seasonal, trade driving and promotional events to maximise sales within stores by ensuring stock is dispatched and received at the right time.
• Collaboratively work with support office and store leads to ensure our Warehouse Operating procedures are best in class and focus on providing our stores with the service they require.
• Focus my team to deliver accurate goods to stores, improving store product availability and customer satisfaction.
• Ensuring my team deliver safety standards, hygiene standards, maintain the cold chain and food hygiene.
• Leading Direct to Depot changes, organising my Managers to deliver and sustain change programmes, achieving optimum product availability for customers.
• Leading preventive shrink and security plans for my shift.
• Operating collaboratively to achieve the best service for stores across all shifts.
• Being the accountable Duty Manager for the shift as part of a rota, making decisions that are right for our customers, colleagues and Tesco.
• Leading our store community plan, generating and delivering ideas and encouraging our Warehouse Service teams to do the same.
• Leading the resource planning activities so that all hours are worked when and where we need them to effectively service our stores.
• Building capability of my Managers knowledge of related Warehouse Service Shift Manager Distribution Centre and support them to identify and resolve root causes issues, with sustainable solutions and continual review.

You will need

• I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
• I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team.
• I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
• My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
• I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

What's in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note that Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com.