Warehouse Quality Manager

Yusen Logistics; Northampton; Hybrid; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Health cover

Eye tests

25 days holiday

Volunteer leave

Remote work up to 10 days

Job summary

Yusen Logistics is seeking an experienced Warehouse Quality Manager to oversee day-to-day quality activities at our Northampton healthcare operations, ensuring the highest standards of compliance, customer service and operational excellence.

You will investigate customer incidents, lead CAPA work, train the Quality team, maintain GDP compliance and perform audits, with responsibility across Northampton sites and the option for one remote day per week.

Qualifications

• Previous experience in a Quality role within a pharmaceutical warehouse environment.
• Understanding of MHRA regulations.
• Working knowledge of GDP and CAPA management.
• Experience conducting audits, quality assessments and investigations.
• Proven people management experience.
• Excellent communication skills with ability to communicate effectively with internal and external stakeholders at all levels.
• Strong analytical skills and high attention to detail.
• Excellent problem-solving skills.
• Proficient in Microsoft Office systems.
• Registered Responsible Person (desirable).

Responsibilities

• Lead audits relating to GDP, regulatory bodies, authorities or customers.
• Maintain a Quality Management system compliant with GDP guidelines.
• Mentor Quality team to ensure GDP regulations compliance and CAPA effectiveness.
• Oversee stock counts and reporting with inventory team and customers.
• Coordinate with site admin/maintenance for remedials and repairs.
• Complete site YES/5S assessments and participate in management meetings.
• Manage change processes and CAPA closure with suppliers and subcontractors.
• Coordinate recall operations for medicinal products as needed.
• Provide data analysis, KPI/SLA reporting and team support.

Skills

Quality management

GDP regulations

CAPA management

Audits

Investigations

People management

Communication skills

Analytical skills

MS Office

MHRA regulations

Registered Responsible Person

Tools

Microsoft Office

Job description

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Role Overview

We are seeking an experienced and proactive Warehouse Quality Manager to join our UK Healthcare Department. This is a key role responsible for the day-to-day management of quality-related activities, ensuring the highest standards of compliance, customer service and operational excellence.

As the Warehouse Quality Manager, you will lead investigations into all reported customer-related incidents, ensuring thorough root cause analysis and the implementation of robust Corrective and Preventive Actions (CAPA). You will champion quality standards across the operation, supporting a culture of compliance, accountability and continuous improvement.

This role will initially be based at our Northampton GP3 site (NN4 5FB) but will eventually also cover operations at our Northampton SDC site (NN7 2FR), with opportunity to work remotely one day per week.

The working hours are Monday – Friday 8am – 5pm. The role will offer a salary of £45,000 – £47,000 per annum (depending on experience).

Key Responsibilities

• Lead in any audits relating to CAA, certified bodies, authorities or customers.
• Ensuring that a Quality Management system in compliance with GDP guidelines is maintained.
• Provide mentoring and support to the Quality team to ensure their appropriate knowledge and understanding of GDP regulations to comply fully with all international standards and regulatory requirements for the storage and transportation of healthcare / pharmaceutical products.
• Oversee stock counts, working with the inventory team / customers to ensure accurate, effective reporting of information.
• Work with site administration / management and the centralised maintenance department to manage remedials and repairs.
• Completion of site YES / 5S assessments.
• Participate in site management meetings.
• Manage the change management process. Responsible for the management of Events and CAPA’s.
• Manage suppliers and sub-contractors in line with GDP.
• Coordinating and promptly performing any recall operations for medicinal products.
• As necessary, undertake / support complex case investigations, providing advice and guidance to the Quality team (using root cause analysis tools and CAPA management techniques), including liaison with all associated parties, collation of documentation and evidential reports.
• Provide internal and external data analysis, reports and / or presentations detailing adherence to KPIs / SLAs.

What You Will Bring To The Role

• Previous experience in a Quality role within a pharmaceutical warehouse environment.
• Understanding of MHRA regulations.
• Working knowledge of GDP and CAPA management.
• Experience conducting audits, quality assessments and investigations.
• Proven people management experience.
• Excellent communication skills with ability to communicate effectively with internal and external stakeholders at all levels.
• Strong analytical skills and high attention to detail.
• Excellent problem-solving skills.
• Proficient in Microsoft Office systems.
• Registered Responsible Person (desirable).

What We Offer

• Individual health cover
• Free Eye Test *
• 25 days’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Critical Illness Cover
• Health cash plan
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

Why Join Us?

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and potential.

Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow.