Warehouse Operative

Furniture Village; Guildford; On-site; GBP 29,000; Full time

Job summary

A leading independent furniture retailer in the UK is seeking a Distribution Assistant to join their team. The role involves supporting warehouse operations and customer service while ensuring high standards in fulfilment processes. This is an opportunity for a team player with a keen eye for detail to contribute to a family-run business that prioritizes its values and rewards performance.

Benefits

Pension scheme

24/7 medical support

Health insurance

Up to 33 days’ holiday

Perkbox

Staff discount

Generous bonus structure

Fast-track promotions

Qualifications

• Empathy and willingness to help.
• Commitment and tenacity in resolving issues.
• High standards for self and team.

Responsibilities

• Support customer fulfilment and warehouse activities.
• Liaise with customers for deliveries and queries.
• Manage all supplier deliveries and return processes.

Skills

Organisation

Efficiency

Customer Rapport

Operational Best Practice

Problem Solving

Attention to Detail

Professionalism

Teamwork

Job description

DISTRIBUTION ASSISTANT

Raise your hand if you:

• Want to be part of a high energy team that works together and wins together
• Are meticulously organised, efficient and flexible
• Have instant rapport with customers and suppliers
• Confidently follow operational best practice
• Want to earn £28,500 plus bonus plus a host of industry leading perks
  
  

Want to learn more? Great!

Furniture Village is a family business through and through. In the words of our founder and CEO Peter Harrison: “we employ nice people to sell nice furniture to nice customers”. We’ve been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 55 stores on the map with more to come.

We source beautiful furniture from across the globe - handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision engineered wardrobes from Germany - and we deliver them with love. Always, always putting the customer first.

What drives our success? Our people. The heartbeat of our business. We offer incredible opportunities for progression, fast tracking promotions and celebrating success.

A Little More About The Role

As a key team player, you will:

• Support the customer fulfilment function by administering all warehouse and distribution activities
• Be the voice of the brand, liaising with customers to arrange deliveries and supporting with queries
• Deal with customer service issues promptly and sympathetically
• Manage all supplier deliveries and returns
• Accurately process balance payments
• Act on any delivery incident reports
• Comply with all health and safety and GDPR procedures
  
  

Do you have these qualities?

• Genuine empathy and willingness to help
• Commitment and tenacity, owning issues and seeing them through to completion
• Punctuality, professionalism and pragmatism
• Confidence in problem solving
• A love of detail
• Accountability, holding high standards for yourself, your team and the business
• A true team player, one who loves to have fun and get the job done
  
  

In return, we’ll reward you with:

• Competitive package: £28,500 plus bonus
• Bestin-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox and staff discount
• Excellence as standard: we do things the right way, not the easy way
• A culture of rewards: generous bonus structure
• Real progression opportunities: we set you up for success and we love to fasttrack promotions
• Awardwinning business: the UK’s leading independent furniture retailer, voted an Outstanding Place to Work and the Supreme Champion Family Business of the Year
  
  

Want to be part of a Great British success story?

As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Apply now for the next leap in your career and let’s talk. Together we can do wonderful things.