Warehouse Operations Manager

Yusen Logistics; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Salary £47,150 p.a.

Health cover

25 days + 5 volunteer leave

Unpaid leave

Critical illness cover

Wellbeing app

Fitness platform access

Mental health first aiders

Eye test

Gym discounts

Online GP access

Career development

Job summary

Yusen Logistics is seeking a hands-on Warehouse Operations Manager for our Erith site, Dartford. You will own day-to-day operations, lead the warehouse team, embed health and safety, recruit, train, and manage performance, while ensuring procedures are followed and costs stay in line with budget.

You'll drive KPI tracking, supervise contractors, handle investigations, and act as main contact for customer queries outside hours.

Qualifications

• Proven experience managing day to day warehouse operations.
• Strong supervisory/management experience within a logistics environment.
• Experience conducting disciplinaries, grievances, investigations, and Return to Work meetings.
• Good understanding of HSE regulations and safe working practices.
• Experience tracking, analysing, and improving KPIs.
• Proficiency in WMS and IT tools (Outlook, Excel, PowerPoint).

Responsibilities

• Drive a process-led culture across all warehouse activities.
• Lead and develop the warehouse team with high health & safety standards.
• Manage recruitment, onboarding, training, and performance.
• Support investigations, disciplinaries, grievances and return-to-work meetings.
• Main point of contact for customer queries outside standard hours.
• Oversee facilities management and contractor safety procedures.
• Carry out equipment and safety checks to maintain a compliant environment.
• Ensure KPIs are tracked, analyzed and improved with action plans.

Skills

Warehouse operations

Supervisory experience

Disciplinaries investigations

HSE knowledge

KPI analysis

WMS

IT skills

Tools

WMS

Job description

About Yusen Logistics
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About Yusen Logistics
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are now looking for a Warehouse Operations Manager to join our team in Erith, Dartford (DA18 4AF) on a full-time, permanent basis. You will work Monday to Friday between 05:00 and 17:00 and cover night shifts where necessary.
This is a fantastic opportunity for an experienced hands on Warehouse Operations Manager to join a growing organisation and play a central role in a busy, influential logistics operation. You’ll be right at the heart of the action—leading from the front, staying close to the operation, and ensuring processes are followed with consistency and precision.
You’ll refine your expertise, strengthen your leadership credentials, and gain exposure to high impact activity that will elevate your career. Just as importantly, you’ll have the chance to build and nurture your own team—supporting their development, guiding their growth, and creating an environment where people thrive through clear direction and strong operational discipline.
If you’re ready to take the next step with a global logistics leader, this could be the perfect fit.
The Role
As Warehouse Operations Manager, you will take full ownership of day to day operations at our Erith site—ensuring everything runs safely, compliantly, and in line with company processes.
You will lead, coach, and develop the warehouse team, embedding a strong health and safety culture and ensuring all colleagues follow procedures consistently. You’ll oversee recruitment, training, performance management, and succession planning to maintain a high performing operation.
You will also support financial performance by managing the site’s P&L, controlling costs, and ensuring operational activity aligns with budgeted targets.
Key Responsibilities

• Drive a process led culture across all warehouse activities
• Lead and develop the warehouse team, ensuring compliance with H&S and operational procedures
• Manage recruitment, onboarding, training, and ongoing performance
• Support and conduct investigations, disciplinaries, grievances, and return to work meetings
• Act as the main point of contact for customer queries outside standard working hours
• Oversee facilities management and ensure contractors follow safe systems of work
• Carry out equipment and safety checks to maintain a compliant working environment
• Ensure KPIs are tracked, analysed, and improved through structured action plans

Additionally, you will:

• Act as the main point of contact for customer inquiries outside of regular working hours
• Oversee facilities management
• Manage on-site contractors in line with company policies and safe control procedures
• Conduct equipment checks to ensure a safe working environment
• Support investigations and disciplinary hearings when required

What You Will Bring To The Role:

• Proven experience managing day to day warehouse operations
• Strong supervisory/management experience within a logistics environment
• Demonstrable experience conducting disciplinaries, grievances, investigations, and Return to Work meetings
• A process driven mindset with the ability to embed structure and compliance
• Strong understanding of HSE regulations, risk assessments, and safe working practices
• Experience tracking, analysing, and improving KPIs
• Proficiency in WMS and strong IT skills (Outlook, Excel, PowerPoint)

What we offer:

• Salary of £47,150 per annum
• Individual health cover
• 25 days’ holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
• Opportunity for Unpaid Leave
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On-Site Mental Health First Aiders
• Employee benefits, i.e. Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
• Karo Health
• Health Cash Plan

Why Join Us?
At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.
As a ‘Disability Confident’ Employer, to encourage disabled applicants to apply and to provide an opportunity to demonstrate their skills, talent, and abilities; Yusen Logistics commit to offer disabled people an interview, if they meet the minimum criteria for a job vacancy*.

• It is important to note that there may be occasions where it is not practicable, or appropriate, to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume, seasonal and high-peak times, we may limit the overall numbers of interviews offered to both disabled people and non-disabled people.