Warehouse Operations Manager

InPost UK; Gateshead; On-site; GBP 44,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost UK is recruiting a Warehouse Operations Manager for our Gateshead depot. You will lead a high-performing team responsible for Lockers operations, driving continuous improvement and ensuring our contract KPIs are met.

You will partner with regional leadership to deliver safe, efficient operations, manage budgets, and develop staff through training and performance reviews. Occasional UK travel may be required.

Qualifications

• Proven extensive experience managing mechanical parcel sortation and process operations, with leadership responsibilities.
• Experience implementing continuous improvement initiatives in a logistics/parcel environment.
• Knowledge of Drivers Hours, Tachograph, and Working Time Directive compliance.

Responsibilities

• Lead and develop a high-performing operations team to meet contract KPIs.
• Ensure safety and regulatory compliance across the depot.
• Collaborate with internal stakeholders and customers to improve service quality.
• Manage budgets and optimize resource utilization to hit financial targets.
• Analyse operational data (KPIs, MPG, tachograph data) to identify improvements.
• Support site housekeeping and maintenance for a safe working environment.

Skills

Operational leadership

Continuous improvement

Budget management

KPIs & analytics

Team development

Tools

TMS

WMS

MS Office

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Warehouse Operations Manager to join our Gateshead team!

About The Role

InPost Distribution are currently recruiting for a Warehouse Operations Manager to join our team in our Gateshead depot. The role is responsible for maximising the performance of our Lockers operations, and requires a high-performing individual to provide leadership, motivation, and training and development of the workforce, this role would suit a candidate coming from a similar parcel sortation operation management background this is an ESSENTIAL requirement for this role.

Location: Inpost distribution Dukesway Court, Gateshead NE11 0BE

Shift Pattern: TUESDAY - SATURDAY

Hours: 07.00am - 15.00pm

Salary: £44,000 - £47,000p/a

What You’ll Be Doing

• Lead, support, and develop a high-performing operational team, fostering a culture of continuous improvement and professional growth.
• Ensure operational performance consistently surpasses customer expectations by aligning activities with established contract KPIs.
• Build and maintain strong, collaborative relationships with both internal stakeholders and external customers to enhance service quality.
• Guarantee full compliance with operational standards, including rigorous adherence to Health & Safety regulations.
• Partner closely with the Regional Manager and Regional Director to meet and exceed all operational performance targets.
• Conduct regular team performance reviews, strategically planning and facilitating ongoing training and development initiatives.
• Optimize the deployment and utilization of driver and vehicle resources to maximize operational efficiency.
• Analyse operational and financial data—including MPG, tachograph readings, fuel consumption, and damage reports to identify opportunities for service improvements and cost savings.
• Oversee site housekeeping and maintenance activities to ensure a safe, compliant working environment.
• Be prepared for occasional travel across the UK to support operational needs and strengthen customer relationships.

What We Need From You

• Proven extensive experience managing mechanical parcel sortation and process operations, demonstrating strong operational leadership.
• Expertise in continuous improvement methodologies and a track record of successfully implementing process enhancements.
• In-depth knowledge of Drivers Hours regulations, Tachograph requirements, and Working Time Directive (WTD) legislation.
• Comprehensive understanding of Health & Safety standards and their practical application within operational environments.
• Strong leadership skills with the ability to manage, motivate, and develop teams by leading through example.
• Demonstrated experience in budget management, ensuring financial targets are met and resources are optimized.
• Skilled in the development, monitoring, and analysis of KPIs to drive performance and operational excellence.
• Exceptional planning and organizational abilities to effectively meet deadlines in a dynamic environment.
• Proficient in the use and interpretation of computerized systems, including Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).
• High level of accuracy and numeracy with a keen eye for detail, ensuring precision in all aspects of operational management.

We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost Process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.