Depot Manager

Inpost; Cullompton; On-site; GBP 60,000 - 80,000; Full time

Job summary

InPost is seeking a Depot Manager for our Cullompton hub to lead a fast-paced, 24-hour parcel operation. You will drive performance, recruit and develop a high-energy team, and ensure top-tier customer service while tightly managing costs and regulatory compliance.

You will use data to identify improvement opportunities, build strong stakeholder relationships, and motivate staff to meet ambitious business objectives in a growing UK network.

Qualifications

• Proven experience managing a large-scale logistics, distribution or operational environment.
• Strong commercial and financial awareness with budget and cost-control experience.
• Track record using KPIs and performance data to drive efficiency.
• Experience leading sizeable teams, with recruitment and development know-how.
• Strong customer focus with internal/external stakeholder engagement abilities.
• Experience ensuring health & safety and security compliance.
• Drive for change, innovation and smarter ways of working.
• Calm, decisive decision maker under conflicting priorities.
• Excellent planning, prioritisation and organisational skills.
• Strong communication and influencing abilities with senior stakeholders.
• Proactive problem-solving and ownership mindset.

Responsibilities

• Lead a fast-paced 24-hour parcel operation and ensure high service standards.
• Manage depot performance: service, cost, quality and efficiency.
• Develop and engage the team; recruit, support and develop staff.
• Oversee budgets, costs and resource utilisation; monitor against plan.
• Maintain customer relationships and ensure delivery of agreed service levels.
• Ensure compliance with health and safety, security and regulatory requirements.
• Drive change, share best practices and support wider business initiatives.
• Turn performance data into actionable improvement opportunities.

Skills

Logistics management

Budgeting & cost control

KPI analysis

Team leadership

Customer focus

Compliance & safety

Innovation & change

Decision making under pressure

Planning & organisation

Stakeholder communication

Problem solving

24-hour operations adaptability

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Depot Manager to join our Cullompton team! We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities. About the role: In this pivotal role, you won't just manage operations-you'll ignite performance, inspire a high-energy team, and set new standards in customer service. You'll thrive on tackling challenges head-on, optimising operational efficiency, and pushing for innovation that propels us toward ambitious business goals. If you're a natural leader with a passion for logistics and a knack for turning complexity into seamless service delivery, this is your chance to make an impact where every second counts!, Step into a role where every day brings new opportunities to lead, innovate, and make an impact. As Depot Manager at InPost, you'll take full responsibility for the performance and success of our depot, leading a fast paced, 24 hour parcel logistics operation and ensuring we deliver an exceptional service to our customers and partners. You'll be accountable for the overall operational performance of the depot, ensuring we consistently achieve the required service, cost, quality and performance standards. You'll use data and key performance indicators to identify opportunities, address challenges and drive continuous improvement across the operation. You'll be responsible for developing a strong and engaged team, ensuring the right people are recruited, supported and developed to deliver against business objectives. You'll set clear expectations, encourage accountability and create an environment where people can perform at their best. You'll also have ownership of the depot's financial performance, including budgets, costs and resource utilisation. You'll monitor performance against budget, identify opportunities to improve efficiency and take appropriate action to control costs while maintaining high operational standards. Customer service will be at the heart of everything you do. You'll build strong relationships with internal and external stakeholders, understand customer expectations and ensure the depot consistently delivers against agreed service levels. You'll take ownership of issues, resolve challenges effectively and look for opportunities to improve the customer experience. Safety, security and compliance will be fundamental to your role. You'll ensure the depot operates in line with all relevant health and safety, legal and regulatory requirements, while maintaining high standards of parcel security and operational control. You'll also be a key driver of change and innovation. We're looking for someone who challenges the status quo, embraces new ideas and actively looks for smarter and more effective ways of working. You'll share best practice, support wider business initiatives and contribute to projects that help InPost continue to grow and improve. In this role, your commercial awareness, operational expertise and ability to turn performance data into action will help shape the future success of the depot.

• Proven experience managing a large scale logistics, distribution or operational environment, ideally within a depot setting.
• Strong commercial and financial awareness, with experience managing budgets, controlling costs, monitoring resource utilisation and contributing to financial performance.
• A strong track record of using KPIs, operational data and performance information to identify issues, improve efficiency and deliver measurable results.
• Experience managing and developing sizeable teams, with an understanding of recruitment, performance management, training and development.
• A strong customer focus, with the ability to build effective relationships with customers, partners and internal stakeholders and consistently deliver against service expectations.
• Experience managing operational and legal compliance, including health and safety, security and relevant industry requirements.
• A natural curiosity and a drive to innovate, with the confidence to challenge existing ways of working and introduce improvements.
• The ability to remain calm and make effective decisions when faced with conflicting priorities, stretching targets and challenging operational situations.
• Excellent planning and organisational skills, with the ability to prioritise effectively, manage competing demands and ensure plans are delivered.
• Strong communication and influencing skills, with the ability to work confidently with senior stakeholders and across different areas of the business.
• A proactive approach to problem solving, taking ownership of challenges and seeing them through to a successful conclusion.
• Flexibility to work within a 24 hour operation and provide support outside of standard working hours when required. At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!