Warehouse Operations Manager InPost Depot Operations · Warehousing · Gateshead Depot

InPost Ltd.; Gateshead; Hybrid; GBP 44,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Life Insurance

Cycle2Work

Employee Assistance Program

Job summary

InPost Ltd. is seeking a Warehouse Operations Manager for the Gateshead depot. You will lead a high-performing team, drive continuous improvement, and ensure on-time delivery performance against KPIs.

The role requires strong leadership, cost control, and robust safety practices within a fast-growing logistics network. You’ll manage driver resources, monitor KPIs, liaise with regional leadership, and travel UK-wide as needed.

Qualifications

• Proven extensive experience managing mechanical parcel sortation and process operations.
• Expertise in continuous improvement methodologies and implementing process enhancements.
• Knowledge of Drivers Hours, Tachograph and Working Time Directive (WTD).
• Strong Health & Safety standards and practical application in operations.
• Leadership skills to manage, motivate and develop teams by example.
• Experience in budgeting and ensuring financial targets are met.
• Development, monitoring and analysis of KPIs to drive performance.
• Excellent planning and organizational abilities in dynamic environments.
• Proficiency with TMS and WMS systems for operational control.

Responsibilities

• Lead, support, and develop a high-performing operational team.
• Ensure performance surpasses customer expectations against KPIs.
• Build strong relationships with internal and external stakeholders.
• Guarantee full compliance with operational standards and safety regs.
• Collaborate with Regional Manager/Director to meet targets.
• Conduct regular team performance reviews and training initiatives.
• Optimize deployment of drivers and vehicle resources.
• Analyse operational data (MPG, tachographs, fuel, damage) for improvements.
• Oversee site housekeeping and safe working environment.
• Occasional travel across the UK to support operations.

Skills

Parcel sortation

Operations leadership

KPIs

Budget management

TMS/WMS

Tools

TMS

WMS

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Warehouse Operations Manager to join our Gateshead team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high‑street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top‑notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast‑paced, impactful, and full of possibilities.

About the role:

InPost Distribution are currently recruiting for a Warehouse Operations Manager to join our team in our Gateshead depot. The role is responsible for maximising the performance of our Lockers operations, and requires a high-performing individual to provide leadership, motivation, and training and development of the workforce, this role would suit a candidate coming from a similar parcel sortation operation management background this is an ESSENTIAL requirement for this role.

Location: Inpost distribution Dukesway Court, Gateshead NE11 0BE

Shift Pattern: TUESDAY - SATURDAY

Hours: 07.00am - 15.00pm

Salary: £44,000 - £47,000p/a (depending upon experience)

What you’ll be doing:

• Lead, support, and develop a high-performing operational team, fostering a culture of continuous improvement and professional growth.
• Ensure operational performance consistently surpasses customer expectations by aligning activities with established contract KPIs.
• Build and maintain strong, collaborative relationships with both internal stakeholders and external customers to enhance service quality.
• Guarantee full compliance with operational standards, including rigorous adherence to Health & Safety regulations.
• Partner closely with the Regional Manager and Regional Director to meet and exceed all operational performance targets.
• Conduct regular team performance reviews, strategically planning and facilitating ongoing training and development initiatives.
• Optimize the deployment and utilization of driver and vehicle resources to maximize operational efficiency.
• Analyse operational and financial data—including MPG, tachograph readings, fuel consumption, and damage reports to identify opportunities for service improvements and cost savings.
• Oversee site housekeeping and maintenance activities to ensure a safe, compliant working environment.
• Be prepared for occasional travel across the UK to support operational needs and strengthen customer relationships.

What we need from you:

• Proven extensive experience managing mechanical parcel sortation and process operations, demonstrating strong operational leadership.
• Expertise in continuous improvement methodologies and a track record of successfully implementing process enhancements.
• In-depth knowledge of Drivers Hours regulations, Tachograph requirements, and Working Time Directive (WTD) legislation.
• Comprehensive understanding of Health & Safety standards and their practical application within operational environments.
• Strong leadership skills with the ability to manage, motivate, and develop teams by leading through example.
• Demonstrated experience in budget management, ensuring financial targets are met and resources are optimized.
• Skilled in the development, monitoring, and analysis of KPIs to drive performance and operational excellence.
• Exceptional planning and organizational abilities to effectively meet deadlines in a dynamic environment.
• Proficient in the use and interpretation of computerized systems, including Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).
• High level of accuracy and numeracy with a keen eye for detail, ensuring precision in all aspects of operational management.

We love to reward our people for the great work they do:

Build a secure future with a competitive Pension Scheme

Peace of mind with Life Insurance

Stay active with our Cycle2Work scheme

Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.