Nights Team Manager

DX Network Services Limited; Bramley; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Holidays 25 days + bank holidays

Pension scheme

Life Assurance

Employee assistance programme

Job summary

DX NETWORK SERVICES LIMITED is seeking a Team Manager to lead a busy Northampton-area operations team within our mail and distribution network. You will oversee forward planning, performance management and daily KPI tracking to ensure service levels are met and customer promises kept.

We value hands-on leadership, clear communication, and the ability to adapt shift patterns to meet demand. A background in mail or distribution helps, and there are strong opportunities for progression within DX.

Qualifications

• Previous experience in the mail or distribution industry.

Responsibilities

• Compliance with security and customer contracts.
• Delivery of Customer SLA’s and performance targets.
• Regular reviews of volume forecast and resource planning.
• Conduct 121s and appraisals for Operations Team.
• Ensure daily performance information is produced and acted upon.
• Communicate clearly to the Operations Team.
• Maintain safe and compliant working environment.

Skills

Team management

Leadership

Job description

An exciting new

Team Manager

opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly on time, every time.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary

In conjunction with the other Team Managers, manage the team through forward planning and performance management ensuring that all KPI's and SLA's are met for the Customer

Key responsibilities

• Compliance with all security standards required surrounding Customer / Clients contracts.
• Delivery of Customer SLA's.
• Undertake regular reviews of volume forecast and amend resource planning as appropriate.
• Performance Management of Operational Team.
• Conduct 121's and appraisals for Operations Team.
• Ensure daily performance information is produced, variances investigated appropriate action taken.
• Swift and clear communication to Operational Team.
• Clear control measures in place to deliver and drive KPI achievements.
• Compliance with Health & Safety.
• Motivation and engagement of Northampton team.
• Encourage a positive working environment that delivers excellent service levels for the Customer.
• To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts are the operation requires.
• Ensure all SOP's are adhered to.
• Delivering great Customer Service - every time

Essential criteria for this role

Previous experience in the mail or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GPDX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!TPBN1_UKTJ