Backs Warehouse Shift Manager

DX Network Services; City Of London; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holidays: 25 days increasing with...

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme: 24/7 GP

DX Discounts Portal

Career progression opportunities

Descripción de la vacante

DX Network Services in the United Kingdom is seeking a Shift Manager to lead the daily warehousing operations, ensuring on-time, accurate sortation and cost-effective performance during the shift. Reporting to the Operations Manager, you will manage a team, uphold safety, meet SLAs and KPI targets, monitor performance, and drive high levels of customer service while engaging and developing staff.

The role requires strong leadership, cost control, and a proactive approach to continuous

Formación

• Experience leading a team in logistics or distribution.
• Experience in fast-paced mail/distribution environments.
• Adherence to safety policies and company procedures.

Responsabilidades

• Lead and manage all aspects of the daily shift operation in a cost effective and productive manner.
• Ensure service aligns with SLAs and KPI targets.
• Manage colleagues on the shift and hold them to agreed standards.
• Drive excellent customer service and team engagement.
• Monitor KPI performance and identify actions for improvement.
• Provide a shift summary and handover with exceptions detailed and actioned.

Conocimientos

People management

Leadership

KPI monitoring

Shift management

Descripción del empleo

The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on the shift to ensure all Customer expectations are achieved., Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods.

Ensure all activities are undertaken in line with company policies in safe and proactive manner

Managing costs and performance of the shift

Lead and engage a team to drive excellent customer service

Effective management of performance, conduct, absence, engagement and training and development of team members, holding people accountable to agreed departmental and company standards.

Monitor KPI's, identify and communicate associated actions and highlight areas for improvement.

Provide a shift summary and handover record with any exceptions detailed and actioned.

Previous experience in the logistics or distribution industry, If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Competitive Rates of Pay

• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

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