Data-Driven Fulfillment Operations Leader

Securitas UK; Lutterworth; On-site; GBP 55,000 - 75,000; Full time

Job summary

Securitas UK is seeking an Operations Manager for our fast-paced fulfilment operation in Lutterworth. You will lead warehouse operations across multiple shifts, ensuring service, quality, productivity and cost targets are met.

Reporting to the General Manager, you will oversee people, processes and resources in a busy e-commerce environment. This hands-on leadership role requires developing high-performing teams, delivering outstanding service to customers and driving operational excellence

Qualifications

• Extensive warehouse/operations leadership in fast-moving FMCG/logistics.
• Proven ability to lead large operational teams and develop people.
• Experience managing productivity, service levels, labour planning and costs.
• Data-driven decision maker with strong analytical skills.
• Ability to handle multiple priorities in a busy environment.
• Strong stakeholder management and communication abilities.
• Commitment to Health & Safety and compliance.
• Experience managing third-party carriers (e.g. DPD, Royal Mail).
• Proficient in Microsoft Excel and MS Office applications.
• Experience in performance management and employee relations.

Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Manage labour planning and resource management to meet productivity targets.
• Supervise Shift Managers, Supervisors and Team Leaders with coaching and performance management.
• Drive continuous improvement by identifying process efficiencies.
• Monitor KPIs, service levels and costs to maximise performance and control expenditure.
• Build relationships with customers, carriers and internal stakeholders for service delivery.
• Promote health & safety and ensure compliance with procedures.
• Support business change initiatives and projects across the site.
• Deputise for the General Manager when required.

Skills

Warehouse management

Leadership

Data analysis

Stakeholder management

Excel

Operational planning

Cost control

Tools

Excel

Job description

Securitas UK is seeking an Operations Manager for our fast-paced fulfilment operation in Lutterworth. You will lead warehouse operations across multiple shifts, ensuring service, quality, productivity and cost targets are met.

Reporting to the General Manager, you will oversee people, processes and resources in a busy e-commerce environment. This hands-on leadership role requires developing high-performing teams, delivering outstanding service to customers and driving operational excellence