Warehouse Manager (Light Warehousing/Ecommerce)

Confidential; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Staff discount

Free Parking

NEST pension

Cycle to Work scheme

Team socials

Casual dress

Job summary

REGULATION, a London-based adult lifestyle retailer serving LGBT+ communities, operates a Soho store, online, and a small warehouse in Walthamstow. We seek a hands-on Warehouse Manager to run the E17 operation, leading a two-person team and ensuring stock accuracy, order turnaround and a safe working environment.

You will pick, pack and receive alongside the team, plan and improve warehouse processes, manage carrier collections, and maintain high standards of health and safety, QA and KPI

Qualifications

• Essential: 2+ years in warehouse/stockroom, e-commerce or retail fulfilment.
• Essential: supervising or ready to step up to supervision.
• Essential: confident with warehouse management software and PDAs, quick to learn new systems.
• Essential: strong attention to detail and accurate record-keeping.
• Essential: good literacy, numeracy and clear communication with colleagues and carriers.
• Essential: able to prioritise, problem-solve and work at pace without losing accuracy.
• Essential: reliable, organised and a team player.

Responsibilities

• Plan and oversee daily goods in, picking, packing and despatch so orders leave on time.
• Hands-on picking, packing and stock processing with the team using PDAs and systems.
• Receive and check deliveries and returns, store stock in correct locations.
• Manage carrier collections and despatch, resolve courier issues with shipping partners.
• Maintain clean, tidy work areas and uphold QA and health & safety standards.
• Lead two Warehouse Operatives, set daily priorities and conduct inductions and appraisals.

Skills

Team leadership

Inventory management

PDA/WMS proficiency

Attention to detail

Communication with carriers

Problem solving

Organisation & reliability

Tools

Warehouse management software

PDAs

Job description

REGULATION is a London-based adult lifestyle and fetish retailer for the LGBT+ community, established in 1991. We retail via our Soho retail store, online, and have a small warehouse in Walthamstow, North London.

We are looking for a hands-on Warehouse Manager to run the day-to-day operation of our E17 warehouse, from receiving and returns through to picking, packing and despatch. You will lead a small team of two Warehouse Operatives, report to the Directors, and be accountable for stock accuracy, order turnaround and a safe, tidy working environment. This is a working role: you will pick, pack and receive alongside the team as well as plan, organise and improve how the warehouse runs.

KEY RESPONSIBILITIES

• Running the warehouse
  • Plan and oversee daily goods in, picking, packing, returns and despatch so orders leave on time
  • Get hands-on. Pick, pack and process stock alongside the team using PDAs, our warehouse and order systems
  • Receive and check deliveries and customer returns, and put new stock and returns into the correct locations
  • Manage carrier collections and despatch, and resolve courier issues with our shipping partners
  • Keep work areas clean, tidy and well organised, and take responsibility for housekeeping and quality assurance
• Stock control
  • Maintain accurate stock levels and locations, and track stock movement between the warehouse, workshop and our Soho store
  • Carry out regular cycle counts and stock takes, and investigate and correct discrepancies
  • Flag low package stocks and reorder needs
• Leading the team
  • Lead, train and support two Warehouse Operatives, setting clear daily priorities and standards
  • Manage rotas, holiday cover and absence in line with company policy, using our HR system
  • Carry out inductions, regular one-to-ones and annual appraisals, working with the Directors of Operations & HR
  • Be involved with recruitment of new warehouse team members in line with HR procedures
• Health, safety and performance
  • Implement and enforce health and safety procedures, manual handling practice and risk assessments, and report incidents promptly
  • Meet agreed KPIs for order turnaround, pick accuracy, stock accuracy and returns processing
  • Work with Directors to improve warehouse efficiency, layout and processes
  • Report on performance and flag problems early

REQUIRED EXPERIENCE & SKILLS

• Essential
  • At least 2 years of warehouse or stockroom experience, ideally in e-commerce or retail fulfilment
  • Experience of leading or supervising a small team, or a clear readiness to step up into it
  • Confident with inventory or warehouse management software and PDAs, and comfortable learning new systems
  • Strong attention to detail and accurate record-keeping
  • Good literacy and numeracy, and clear communication with colleagues and carriers
  • Able to prioritise, problem-solve and work at pace without losing accuracy
  • Reliable, organised and a team player with a can-do attitude
• Desirable
  • Experience with order management systems
  • Experience working with couriers such as DPD, FedEx and Royal Mail
  • First aid or manual handling qualification, or willingness to train
  • Experience of recruiting, inducting and appraising staff

Physical requirements

• Standing or walking for long periods
• Lifting, bending, twisting and moving products up to 15kg
• No forklift or MHE operation is required at our site

Please note: REGULATION sells adult lifestyle and fetish products. You will handle and pack these items daily, so you must be comfortable working with adult content.

Benefits

• Staff discount
• Free Parking
• NEST pension
• Cycle to Work scheme
• Team socials
• Casual dress