Warehouse FLM- Waitrose

DHL; West of England; On-site; Confidential; Full time

Benefits offered by this job

On-site gym

On-site restaurant

25 days annual leave

Discretionary bonus

Flexible working

Pension scheme

GP service

Discounts

Loans

Job summary

DHL Supply Chain is building a flagship Bristol site and seeks a Warehouse First Line Manager to lead the day-to-day operation across chilled and ambient areas, supporting our Waitrose customer. You will drive safety, quality and service targets while developing a high-performing team.

The role requires hands-on leadership, strong people-management skills, and the ability to work in a fast-paced environment with a focus on customer service and operational excellence.

Qualifications

• Proven leadership in warehouse/logistics environments.
• Strong people management and coaching skills.
• Excellent organisational and communication abilities.
• Ability to adapt in a fast-paced setting.

Responsibilities

• Lead the day-to-day warehouse operation, ensuring productivity, quality and service targets are met.
• Manage teams across chilled and ambient environments with safe working practices.
• Coach and develop colleagues through regular feedback and one-to-one meetings.
• Ensure training and support for roles to perform safely and effectively.
• Monitor performance and identify efficiency improvements for customer service.
• Maintain health, safety and compliance across warehouse activities.
• Support inventory accuracy and stock management per customer requirements.
• Collaborate with colleagues and utilise WMS to deliver operational excellence.
• Foster a positive, inclusive team culture where everyone can thrive.

Skills

Leadership

People management

Communication

Problem solving

Adaptability

Tools

WMS

Microsoft Office

Job description

Warehouse First Line Manager Rotational Day shift

Salary: £38,000.00 per annum + PM shift Premium

Grade: N

Contract Type: Permanent (Full-Time)

Shift Pattern: Rotational 06:00 -14:00 - 14:00 -18:00 working any 5 days from 7 (including weekends)

Location: Bristol, BS10 7ES

Join Our New State-of-the-Art Warehouse Operation

We're looking for an ambitious and people-focused Warehouse First Line Manager (FLM) to join our brand-new Bristol site, supporting our valued customer, Waitrose.

This is an exciting opportunity to be part of an industry-leading operation with outstanding on-site facilities, including a modern gym and restaurant. You'll play a key role in shaping a high-performing warehouse team within a fast-paced environment, working across both chilled and ambient operational areas.

If you're passionate about people, operational excellence and delivering outstanding customer service, this is your opportunity to be part of a flagship DHL Supply Chain site.

What You’ll Do

• Lead the day-to-day warehouse operation, ensuring productivity, quality and service targets are consistently achieved.
• Manage teams across both chilled and ambient environments, ensuring safe and efficient working practices at all times.
• Drive colleague engagement, wellbeing and performance through regular communication, coaching and one-to-one meetings.
• Ensure all colleagues receive the appropriate training and support to perform their roles effectively and safely.
• Monitor operational performance, identifying opportunities to improve efficiency, productivity and customer service.
• Maintain high standards of health, safety and compliance across all warehouse activities.
• Support inventory accuracy, stock management and operational processes in line with customer requirements.
• Collaborate with colleagues and utilise Warehouse Management Systems (WMS) to deliver operational excellence.
• Create a positive and inclusive team culture where every colleague can thrive and perform at their best.

What You’ll Bring

• A positive, hands-on leadership style with the ability to motivate and inspire teams.
• Previous experience in a warehouse, logistics or operational leadership role is desirable.
• Strong people management, coaching and mentoring skills.
• Excellent organisational, communication and problem-solving abilities.
• The ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Experience working with WMS systems and Microsoft Office packages.
• A commitment to delivering exceptional standards of safety, quality and customer service.
• Confidence working within both chilled and ambient warehouse environments.

Why Join DHL Supply Chain?

• Free on-site parking
• Modern on-site restaurant with app-based food ordering and takeaway options
• On-site gym facilities
• 25 days annual leave plus the option to purchase additional holiday
• Discretionary performance-related bonus
• Flexible working conversations welcomed
• Generous pension scheme with 8% employer contribution and 4% employee contribution
• Free confidential 24/7 GP service
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Learn more about life at DHL Supply Chain: https://careers.dhl.com/global/en/working-at-dhl-supply-chain

Who We Are

DHL Supply Chain is the global leader in supply chain management, employing over 188,000 people across more than 50 countries. We partner with some of the world's most recognisable brands, delivering innovative logistics solutions across sectors including retail, automotive, healthcare and consumer goods.

Building an Inclusive Workplace

At DHL, we're committed to creating a workplace where everyone feels valued, respected and empowered to be themselves. We celebrate different perspectives, experiences and backgrounds, recognising that diversity strengthens our teams and drives innovation.

As proud supporters of the Armed Forces Covenant, we actively encourage applications from veterans and service leavers and recognise the valuable skills and experience they bring.

Application Information

Please note that interviews are provisionally scheduled to take place during the week commencing October 2026. Applications may close earlier than advertised if a high volume of applications is received, so we encourage candidates to apply as soon as possible. Applications received after the closing date may be considered for future opportunities, subject to candidate consent.

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