Warehouse First Line Manager (AM Shifts)

ArrowXL by JP Home; Airdrie; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual Leave 31 days

Pension Plan

Company-funded Life Insurance 2x basic

Parental leave

Training Academy

Staff Discounts

Job summary

ArrowXL is recruiting a Warehouse First Line Manager for our busy Airdie warehouse. You will lead a team of operatives on the AM shift, ensuring efficient loading and accurate stock handling to support delivery crews.

You’ll drive excellence, maintain stock integrity, and uphold Heath & Safety standards while coaching team members to meet performance targets. A DBS check is required; apply today.

Qualifications

• Proven leadership of warehouse teams in fast-paced environments.
• Experience delivering on performance targets and KPI improvements.
• Strong coaching and mentorship abilities.

Responsibilities

• Lead AM shift and manage Receiving, picking, loading, and putaway.
• Drive Warehouse Excellence with high standards for product placement.
• Ensure stock integrity and QC checks on receipt and movement.
• Maintain health and safety compliance and site housekeeping.
• Complete timely administration and data capture.

Skills

Leadership

Time management

Coaching

Relationship building

Health & safety

Team management

Tools

Red Prairie

Empactis

Qlikview

ODS

Viewpoint

Job description

ArrowXL is now recruiting for a Warehouse First Line Manager to join our busy Warehouse team in Airdie. Leading a team of hardworking Warehouse Operatives, you will be responsible for the smooth operation of our Warehouse function on the AM Shift, ensuring our delivery crews are loaded to deliver the best service to all our customers.

Dealing with items such as refrigerators, televisions, and indoor and outdoor furniture requires hard work and dedication. By choosing to be part of our Warehouse team, you will be welcomed into the ArrowXL family.

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to [e-mail] — or apply today!

What will the role involve?

• Take accountability for the work area you are assigned to (Receiving, picking, loading, putaway, etc).
• Lead from the front with warehouse and product placement standards – Warehouse Excellence.
• Manage the team’s achievement of performance targets set through strong leadership.
• Ensure you and all team members manage stock integrity throughout its handling.
• Manage the team so that all products are Quality Control checked upon receipt and after each product movement.
• Manage the team’s activities to ensure the shift completes all agreed tasks on time and exceeds minimum key performance indicators and quality standards.
• Operate the team to high standards of hygiene and housekeeping.
• Complete administration and data capture in a timely and accurate manner.
• Ensure that all team members operate within legislative requirements, especially Health & Safety.
• Continually identify opportunities to improve ‘under the roof’ KPI’s.
• Challenge the status quo and passionate about driving ideas through to implementation.
• Communicate clearly so that all direct reports and team members are aware of their objectives and the required standards, ensuring alignment with both functional and broader business objectives.
• Define and manage day-to-day activities, clearly prioritising to ensure that deadlines are met.
• Accountable for ensuring the quality of the work at the ‘Professional’ level and the performance of their team members, where applicable.
• Role model positive behaviours in keeping with our values, recognising good/excellent performance whilst being clear and transparent about areas of underperformance concerning direct line reports and their teams.
• Coaching/mentoring other team members to understand the levels of excellence required in their roles.
• Provide clear advice and direction on how to change and make improvements where necessary.
• Resolve conflicts among team members quickly and fairly. Proactively manage any poor conduct and/or behaviour in keeping with AXL policy and procedure.
• Manage team member attendance in accordance with AXL policy and procedure.
• Engage and build open, honest, professional, and positive relationships with team members, colleagues, peers, and cross-functional stakeholders.

What are we looking for?

• An expert within their area of the operation – UTR excellence / SSOWs.
• Has strong knowledge of the other regions of the operation.
• Strong relationship management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative working relationships at all levels.
• Excellent leadership and team management skills.
• Able to act professionally at all times to the benefit of the company and maintain confidentiality at all times.
• Being a team player.
• Strong coaching skills to develop other team members.
• Strong time management skills with the ability to manage conflicting priorities.
• Experience with Red Prairie, Empactis, Qlikview, ODS, and Viewpoint is advantageous.

What’s in it for you? What are the benefits?

At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of a supportive organisation that values collaboration, innovation, and personal growth.

Some of the benefits of working with us include:

• Annual Leave Entitlement – 31 days' entitlement (including statutory bank holidays) which increases with service!
• Holiday Buy Scheme – Buy up to 5 additional days
• Comprehensive Pension Plan – including ArrowXL company contributions
• Life Insurance – Company-funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studios
• Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts

At ArrowXL, we’re proud to be an equal opportunity employer. We’re entrusted to create an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.

We’re a business built on championing strong values. These guide everything we do — from how we deliver to how we help our people: