IT Project Delivery Manager

ArrowXL Limited; Wigan; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual Leave 34 days

Pension plan

Private medical insurance

Life insurance

Medicash

Employee assistance programme

Progression opportunities

Staff discounts

Gym membership

Cycle to work

Long service awards

Employee of the month

Job summary

ArrowXL Limited in Wigan is seeking an IT Project Delivery Manager to own complex IT change from initiation to implementation in a hybrid working model at our Wigan office. You will scope customer needs, coordinate internal resources and create robust project plans that align with governance processes.

The role requires at least two years in a similar position, strong stakeholder influence, and experience with Azure Cloud or SaaS products.

Qualifications

• Experience delivering IT projects with end-to-end ownership.
• Ability to gather requirements and drive change through governance.
• Knowledge of Azure Cloud and SaaS products advantageous.

Responsibilities

• Lead scoping, requirements gathering and define BAU/change needs.
• Manage project plans, scope, cost and timescales with governance.
• Manage change through change-control processes and config activities.
• Direct workshops and updates with stakeholders and exec sponsors.
• Provide leadership to IT Delivery Team and portfolio management.

Skills

Azure Cloud

SaaS familiarity

Stakeholder management

Agile / PRINCE2 / AgilePM

Driving licence

Job description

IT Project Delivery Manager – Wigan (Hybrid) – Competitive salary plus great benefitsFull time – 40 hours per week (5 days a week) Are you someone who thrives on turning complex requirements into clear, deliverable change? Do you enjoy owning systems end‑to‑end and ensuring they run smoothly, securely and efficiently? Are you confident managing projects, influencing stakeholders, and keeping everything on track in a fast‑paced environment? If so, ArrowXL is looking for an IT Project Delivery Manager to join our team, based at our Wigan office. You’ll be empowered to make a real impact within a collaborative environment.You’ll play a crucial part in scoping and analysing customer needs, coordinating internal resources, and creating the project plans and documentation that keep everything aligned.You’ll track milestones across scope, cost and timescales, and ensure all activity follows our governance processes. You'll manage IT projects from initiation through to implementation and take ownership of a portfolio of change requests.Please note that anyoffer of employment will be subject to the successful completion ofpre-employment checks, including a satisfactory DBS check where required forthe role.If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career.

What will the role involve?

• Lead scoping and requirements‑gathering activities, analysing customer needs and defining key requirements for BAU changes and projects.
• Coordinate internal resources, maintain project plans and documentation, and manage delivery against scope, budget and timescales.
• Manage scope changes through the agreed change‑control process and perform configuration activities where required.
• Work in line with established project management processes and tools, ensuring all change follows governance standards.
• Facilitate workshops and update sessions across all levels of the business, including exec stakeholders.
• Escalate risks and issues appropriately to the Senior Leadership Team and business sponsors.
• Responsible for ensuring the quality of the work of the team. Setting clear examples of positive behaviour which is in keeping with our values.
• Proactively support effective team management by seeking timely guidance from your manager, addressing conflict, managing conduct and attendance in line with AXL policies, and building open, positive working relationships with colleagues and stakeholders.
• Provide leadership and line management to members of the IT Delivery Team
• Portfolio Management of Change Requests
• Manage IT‑related project activities and own system changes through to implementation.
• Maintain strong information security and governance across all systems.

What are we looking for?

• A minimum of two years’ experience employed within a similar position.
• Knowledge of and ability to apply suitable methodologies for delivering projects, change and continuous improvement.
• Azure Cloud and SaaS product experience desirable.
• APM, PRINCE2 or AgilePM qualification is advantageous.
• Able to work effectively in a fast‑changing environment and deliver under pressure.
• Strong communicator with the ability to influence stakeholders at all levels.
• A supportive team player who can also work independently when needed.
• Comfortable working to tight deadlines and adapting to shifting business needs.
• Skilled in capturing requirements and delivering system change.
• Thorough, methodical, and detail‑focused, with strong numerical skills and clear written and verbal communication.
• Full UK Driving license.

What’s in it for you? What are the benefits?

• Annual Leave –34 days entitlement (including statutory bank holidays) which increases with service
• Holiday Buy Scheme –Buy up to 5 additional days
• Competitive Pension Plan options – Plus company contributions
• Private Medical Insurance – via Bupa
• Life Insurance – Company funded 2x basic salary life cover from day one
• Medicash– An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Halfords the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month– Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts (with Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts (with Apple, Argos, Currys/PC World and John Lewis), plus many more savings

At ArrowXL, we’re proud to be an equal opportunity employer. We’re committed to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.

We’re a business built on championing strong values. These guide everything we do - from how we deliver to how we support our people: