Transport Admin Clerk

ArrowXL Limited; Wigan; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

31 days leave

Pension plan

Life insurance

Parental leave

Long service awards

Training Academy

Staff discounts

Cycle to Work

Job summary

ArrowXL Limited in Wigan is hiring a Transport Admin Clerk on AM shifts. The role involves coordinating work for delivery crews, tracking progress, and supporting drivers with queries, all while ensuring accurate, timely reporting.

We expect strong communication and organisational skills, flexibility for weekend work, and proficiency with transport management systems. A DBS check is mandatory for all roles at ArrowXL.

Qualifications

• Excellent written and verbal communication.
• Strong organisational skills.
• Willingness to work flexibly, including weekends.
• Computer literate and able to use transport management systems.
• Confident and independent with problem-solving abilities.
• Able to manage time and meet deadlines.
• Open to feedback and continual development.

Responsibilities

• Allocate work to delivery crews.
• Monitor on-road progress and inform management of issues.
• Download drivers’ cards/tachographs.
• Resolve day-to-day concerns.
• Assist delivery crews to meet customer targets.
• Gather information on delays and reasons for late deliveries.
• Debrief crews after depot returns.
• Familiarise yourself with products and clients to support crews.
• Perform general office duties.

Skills

Excellent communication

Strong organisation

Flexible weekends

Computer literate

Independent

Time management

Problem solving

Feedback orientated

Tools

Transport management system

Job description

Transport Admin Clerk (AM Shifts) - Wigan40 hours per week, on a 5/7 RotaWorking hours: 06:00-14:00 shifts available£12.71 per hour plus great benefits ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. The Transport Clerk role is essential as it is the link between the crews working on the road and the management team who have to track the progress of daily activities and ensure the business remains commercially focused. Clerical work must be carried out with strong attention to detail and efficiency to provide the management team with regularly updated information and to support the crews on the road, who may experience challenges or have queries whilst fulfilling our service.Dealing with items such as refrigerators, televisions, indoor and outdoor furniture requires hard work and dedication. By choosing to be part of our Warehouse team, you will be welcomed into the ArrowXL family. Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check. If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career.

Your role will include:

• Allocationof work to our Delivery Crews.
• Monitoring on the road progress and keeping management informed of any issues.
• Downloading drivers’ cards/tachographs.
• Resolving concerns that may occur day to day.
• Doing all you can to help our Delivery Crews successfully deliver to our customers.
• Gather informationwith regards to driver delays and reasons for late deliveries.
• Supporting the debrief of Crews upon their return to the depot.
• Keeping yourself familiar with products and clients to help support DeliveryCrews.
• General office duties.

What are we looking for?

• Excellent standards of communication; both written and verbal.
• Strong organisation skills.
• Willingness to work flexibly, including weekends.
• Computer literate, as you will need to use our Transport management systems (system specific training will be provided).
• A confident approach to challenging situations.
• Is independent in exercising professional knowledge without close supervision.
• Solves problems according to experience, analyses possible solutions and provides suggestions for improvement under defined parameters.
• Effectively manages time so that deadlines are met both individually and as a team.
• Act upon any feedback from your line manager concerning individual and / or team performance.
• Be responsible for and undertake continual learning and development both informally and formally, ensuring a clear understanding of the business and cross functional priorities.

Some of the benefits of working with us include:

• Annual Leave Entitlement – 31 days entitlement (including statutory bank holidays) which increases with service!
• Comprehensive Pension Plan – including ArrowXL company contributions
• Life Insurance – Company funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts

At ArrowXL, we’re proud to be an equal opportunities employer. We’re entrusted to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive. We’re a business built on championing strong values. These guide everything we do — from how we deliver to how we help our people: