Operations Coordinator

Swissport International AG; Belfast City District; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Tech Scheme

Cycle to work

Medicash Health plan

Standby Flights

Eyecare Vouchers

Costco membership

Gym Discounts

Paid volunteering day

Job summary

Swissport UK&I in Belfast is seeking a proactive cargo professional to join our team. The role blends warehouse and office tasks, requiring flexible shifts and a strong customer-service focus.

You will handle air cargo, prepare paperwork, and support reception duties while adhering to safety and security standards. Interviews will be conducted remotely via Teams, with on-site meetings as needed.

Qualifications

• Three GCSEs or equivalent.
• Flexible to work days, evenings, nights, weekends and holidays.
• Ability to speak and understand English.
• Ability to travel to the airport when public transport isn’t available.
• Excellent communication skills (written and verbal).
• IT literate and able to learn airline systems.
• Follow processes and procedures with a flexible approach.
• Able to work in inclement weather.
• Commitment to customer service and continuous improvement.
• Self-motivated and able to work independently.
• Able to lift up to 32kg and work in a team.
• Full driving licence.
• Aviation environment experience desirable.

Responsibilities

• Load and unload air cargo onto vehicles and storage areas.
• Prepare and palletise cargo as needed.
• Ensure paperwork related to cargo is correct.
• Operate equipment and delivery systems.
• Follow Dangerous Goods requirements and regulations.
• Deliver cargo to recipients as required.
• Provide handling of live animals if needed.
• Reception duties including greeting clients and visitors.

Skills

Customer service

Communication

IT literacy

Teamwork

Flexibility

Self-motivation

Safety awareness

English proficient

Follow procedures

Manual handling up to 32kg

Full driving licence

Aviation experience desirable

Education

Three GCSEs or equivalent

Tools

Driving licence

Job description

Overview

Swissport UK&I are looking for enthusiastic team members to join our Cargo team.

This is a multi-functional role that involves a combination of warehouse and office-based duties. You will spend time working in both environments, so flexibility is essential.

Your responsibilities may include:

• Handling and moving air cargo within the warehouse.
• Loading and unloading freight safely.
• Completing office-based administrative tasks, including customs documentation, invoicing, and data entry.
• Providing basic reception and customer service support when required.
• Following all company procedures, safety standards, and security requirements.

This role is ideal for someone who enjoys a varied working day and is happy to work in both a warehouse and an office environment.

Pay - £26422.50 Yearly and £13.55 Hourly

Interviews will be held remotely on Teams. Afterwards you may be required to meet our station manager in Person at BFS international.

Responsibilities

Day to day you will be responsible for:

• Loading and unloading air cargo onto vehicles and storage area
• Preparingand palletize cargo as needed
• Ensuringpaperwork related to the cargo is correct
• Assuringproper handling and delivery of cargo and operation of related equipment
• Following Dangerous Goods Requirements and Regulations
• Delivering air cargo to appropriate recipient if required
• Providing special handling of live animals as required
• Driving and/or operate specialist equipment which may include vans, fork lift trucks, cargo dollies/trailers.
• Offloading trucks.
• Reporting all equipment malfunctions to the appropriate supervisor/manager
• Complying with all relevant legislation and airport authority and carrier security requirements
• Complying with Swissport Standard Operating Procedures (SOP’s)
• Maintaining the highest standards of safety and security at all times
• Basic Customs Clearance Process
• Cash Invoicing
• Acceptance of high value goods such as radioactive goods, live animals or dangerous cargo.
• Reception duties including but not limited to greeting clients and visitors, answering telephone queries, sorting post, filing etc.
• Complying with all relevant legislation as well as airport authority and carrier security requirements
• Complying with Swissport Standard Operating Procedures (SOP’s)
• Operating any necessary machinery
• Additional warehouse duties as required

Qualifications

To be successfulin this role you will need to be or have:

• In possession of at least three GCSE's or equivalent
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift
• Able to work as a team in a fast paced environment
• A full driving licence
• Previous experience working in an aviation environment desirable

Benefits

• Tech Scheme - Own new tech over 12 monthly payments interest free
• Ikea - Furnish your home for less paid over 12 monthly payments deducted from your salary
• Electric Car Salary Sacrifice (subject to requirements)
• Cycle to work Scheme
• Holiday Purchase
• Medicash Health plan
• EAP service
• Standby Flights - Fly to certain destinations at a fraction of the cost
• Eyecare Vouchers
• Costco membership available to purchase
• Cashback on shopping with 100's of retailers
• Free mortgage advice
• Gym Discounts at PureGym
• 25% off at aspire lounges
• Paid volunteering day for your local community