Ward Reception & Administrative Specialist

Dorset County Hospital NHS Foundation Trust; Dorchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust is seeking a Ward Clerk to provide comprehensive administrative and clerical support on the hospital ward. You will be the first point of contact for patients, relatives and healthcare professionals, and you will help maintain accurate records and support patient flow.

The role requires handling confidential information, adhering to governance requirements and working flexibly with the ward team to meet changing priorities.

Qualifications

• Experience providing frontline customer service in a healthcare setting.
• Strong clerical and administrative skills with attention to detail.
• Ability to maintain confidential patient information and comply with governance rules.

Responsibilities

• Act as a welcoming first point of contact for patients, relatives, visitors and health care professionals, delivering excellent customer service at all times.
• Work as an integral member of the ward team, providing an efficient and professional clerical and administrative service in accordance with Trust policies, procedures and standards
• Maintain and manage patient records accurately and confidentially, ensuring all documentation is completed and filed in accordance with Trust and Information Governance requirements.
• Demonstrate flexibility and adaptability in managing changing priorities and workloads, responding promptly to requests for patient records and administrative support.

Skills

Customer service

Clerical

Administrative support

Job description

Dorset County Hospital NHS Foundation Trust is seeking a Ward Clerk to provide comprehensive administrative and clerical support on the hospital ward. You will be the first point of contact for patients, relatives and healthcare professionals, and you will help maintain accurate records and support patient flow.

The role requires handling confidential information, adhering to governance requirements and working flexibly with the ward team to meet changing priorities.