Ward Host

Serco Limited; Southampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a passionate Ward Host Assistant to join their team at University Hospital Southampton. The role involves serving food and beverages to patients while ensuring a high standard of hospitality service. Strong customer service skills and a good level of literacy and numeracy are essential. Candidates should have experience in a food service environment and a commitment to hygiene and safety. This physically demanding position offers a range of benefits and the opportunity for professional development.

Benefits

Up to 6% contributory pension scheme

Employee Assistance Programme

Annual Leave Purchase Scheme

Access to discounts on attractions and services

Professional development opportunities

Supportive team culture

Qualifications

• Good level of numeracy and literacy skills, including reading and writing.
• Experience in food service or catering industry preferred.
• Ability to stand for long periods and perform manual handling.

Responsibilities

• Ensure high-quality hospitality service is provided.
• Serve food and beverages to patients while interacting positively with them.
• Work collaboratively within the Ward Patient Catering team.

Skills

Strong customer service skills

Numeracy and literacy skills

Understanding of hygiene and safety

Job description

Serco Limited

Ward Host Assistant

University Hospital Southampton, SO16 6YD

Various Shifts Available

• Monday – Friday 1500 – 1900 hours


• Monday – Friday 1430 – 1900 hours

Salary

£12.51 per hour plus Serco benefits. Agenda for Change Band 2.Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided.

About you

You will have a good level of numeracy and literacy skills, including reading and writing. Ideally, you will have worked within a food service environment or catering industry, and you must understand the importance of hygiene and safety and special diet awareness.

Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day-to-day basis. Positive communication can make a patient’s day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team!

This is a physically demanding role, and the post holder will be expected to stand for long periods of time with manual handling involved.

Working as a ward host

Working as a ward host is highly rewarding, please see the video testimonials in the below link to experience a 'day in the life of a Ward Host.

https://youtu.be/A0EbbL_H_a4

Why Serco

Meaningful and vital work: Working within soft services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places, and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.

What we offer

• Up to 6% contributory pension scheme


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more


• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts


• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion


• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.


• Interesting and enjoyable work


• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities