CDDS Ward Housekeeper

Cddft; Tees Valley; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

County Durham and Darlington NHS Foundation Trust (CDDFT) invites applications for a Ward Hostess/Host role at Darlington Memorial Hospital. The post focuses on efficient meal ordering, food service to patients, and supporting ward clinical staff with a high-quality catering service.

The role involves reheating meals to high standards, managing HACCP-compliant processes, and assisting with stock control and hygiene audits. A background in catering and good numeracy are desirable.

Qualifications

• Level 2 Certificate in Food Hygiene or working towards it.
• Good literacy and numeracy.
• Effective interpersonal skills.
• Industry experience within catering services.
• Able to work with minimal supervision following set procedures.
• Flexible approach to work and adaptable to change.

Responsibilities

• To support and assist the Food Services Supervisor and Food Service Manager in delivering a highly professional catering service for Darlington Memorial Hospital.
• To follow policies and procedures laid down by the catering services in day-to-day operational management of food service and ensure a high quality and cost-effective service.
• To reheat nutritious and appetising meals for all patients to the highest possible standards of nutrition, temperature, quality, presentation, hygiene and safety.
• To be involved in the electronic patient meal ordering.
• To ensure temperature monitoring and recording of all reheating of food in accordance with HACCP standards.
• Assist with receipt, quality assurance and stock control of goods from the Central Production Unit (CPU) and ensure correct storage and stock rotation.
• Assist in Hygiene Audits and Cleaning Schedule inspections for your area, coordinating with Food Service Supervisors for remedial work.
• Assist in general cleaning of crockery and kitchen utensils using the dishwasher and by hand when required.
• Provide and maintain a highly customer-focused service to all users and maintain communication with staff, visitors and patients regarding patient catering.

Skills

Interpersonal skills

Catering experience

Minimal supervision

Flexibility

Food safety awareness

Education

Level 2 Certificate in Food Hygiene

Job description

The Ward Hostess/Host role is responsible for the efficientand effective service of meal ordering, beverages and meals to patients at wardlevel to support ward clinical staff in the provision of a highly professionalcatering service at Darlington Memorial Hospital.

This role would be expected to follow the dutieslaid out by the Food Services Manager in the day to day operational managementof food service to patients and to ensure that a high quality, food safety and cost effective service at all times.

Main duties of the job

To work under the direction of the Food Services Managerin the reheating of nutritious and appetizing meals for all patients, to thehighest possible standards nutritional, temperature, quality, presentation,hygiene and safety

To be involved in the electronic patient meal ordering

Ensure high standards of food service, reheating of foodand ensuring quality control process throughout.

To ensure temperature monitoring and recording of allreheating of food in accordance with standards as laid down in the CateringDepartments Policies and Procedures and Hazard Analysis Critical ControlPoints(HACCP)

Assist with receipt, quality assurance and stock controlof goods received from the Central Production Unit (CPU). Correct storage andsecurity of goods, adhering to stock rotation practices in accordance withkitchen HACCP.

Assist in HygieneAudits and Cleaning Schedules inspections for your area of work is completedweekly, liaising with the Food Service Supervisors to ensure that any remedialwork is carried out.

To assist in the general cleaning of crockery and kitchenutensils using the dishwashing machine and by hand when required.

About us

Where available, visa sponsorship is subject to the role meeting the Home Office Skilled Worker eligibility requirements. This includes, but is not limited to, the role being eligible for sponsorship and meeting the applicable salary threshold and other immigration requirements. Eligibility for sponsorship will be assessed in line with current Home Office guidance.

This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.

We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

To support and assist the Food Services Supervisor and FoodService Manager in the provision of a highly professional catering service atDarlington Memorial Hospital and to ensure that high quality standards are metat all times

To follow the policies and procedures laid down by thecatering services in the day to day operational management of food service andto ensure a high quality and cost effective service

To ensure that food safety and allergen regulations areadhered to at all times.

Provide and maintain a highly customer focused service toall users

Ensure that communication channels are maintained betweenappropriate staff / visitor / patient groups with regard to patient catering.

Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.

Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.

Developing staff preferences,promoting flexible working arrangements, and encourage change of workingpractice following major life changing events.

Person Specification

Special Requirements

• Natural & enthusiastic staff member
• Knowledge of catering sector

Qualifications

• Level 2 Certificate in Food Hygiene or working towards it
• A good standard of literacy and numeracy

Experience

• Effective interpersonal skills
• Industry experience within catering services

Special Skills & Knowledge

• Able to work with minimal supervision following set procedures.
• Flexible approach to work and adaptable to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.