Ward Clerk - SMART Virtual Hospital

Medway NHS Foundation Trust; Brompton; On-site; GBP 21,000 - 28,000; Full time

Job summary

Medway NHS Foundation Trust is seeking a motivated Ward Clerk to join our SMART Virtual Team. You will support daily virtual ward operations, admit and discharge patients on digital systems, and maintain accurate electronic records while coordinating follow-up actions.

A key part of the role is acting as a friendly first point of contact for patients and families, including managing digital enquiries and arranging transport when needed.

Responsibilities

• Support daily Virtual Ward operations.
• Register, admit, and discharge patients on virtual-care systems.
• Update electronic records and coordinate follow-up actions.
• Arrange patient transport when required.
• Manage telephone and digital enquiries.
• Provide a friendly first point of contact for patients and families.

Job description

We are recruiting for a Ward Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff., A great opportunity has arisen for a motivated and organised Ward Clerk to join our SMART Virtual Team, supporting the delivery of safe, efficient, technology-enabled patient care. You will provide essential administrative support, including admitting and discharging patients on digital systems, maintaining accurate electronic records, coordinating patient information, and acting as a key point of contact for patients, families, and partner services. Strong communication skills, attention to detail, and confidence working in a fast-paced digital environment are essential. Full training will be provided. Key Duties

• Support daily Virtual Ward operations.
• Register, admit, and discharge patients on virtual-care systems.
• Update electronic records and coordinate follow-up actions.
• Arrange patient transport when required.
• Manage telephone and digital enquiries.
• Provide a friendly first point of contact for patients and families.

We are looking for someone reliable, patient-centred, and committed to high-quality virtual care. Our Trust values--Bold, Every Person Counts, Sharing and Open, Together--are central to how we work, and we expect all colleagues to reflect these in their role. We are committed to diversity, inclusion, and fair recruitment for all applicants.

Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time? Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey. Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach