Ward Clerk - Short Stay RSH Acute Floor

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Ward Clerk for the 22SS acute floor on a part-time basis. You will handle admin tasks, greet patients and visitors, and support nursing staff with documentation and communications.

The role emphasizes compassion, accuracy and teamwork in a fast-paced environment. Experience with public interaction, good IT and telephone skills are essential, along with willingness to undertake NVQ Level 2/3 in Business Administration and Maths/English

Qualifications

• Experience in admin/clerical tasks within a ward or hospital setting.
• Able to work independently and as part of a team.
• Welcoming and compassionate approach when assisting patients and visitors.
• Good IT and telephone skills are essential.

Responsibilities

• Receive/welcome new patients onto the ward and check records for accuracy.
• Ensure identity bracelets are available for nursing staff.
• Compile sets of blank documentation for emergency patients.
• Greet visitors and relay queries to the Sister/Charge Nurse as needed.
• Answer phones and respond to questions or requests.

Skills

IT skills

Telephone skills

Customer care

Public interaction

Education

NVQ Level 2 & 3 in Business Administration

GCSE Maths & English

Tools

Care Flow system

Job description

Main area Administrative and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours 27 hours per week (Part time hours also available) Job ref 223-WCS-535-A

Site The Royal Shrewsbury Hospital Town Shrewsbury Salary £25,272 per annum / pro rata Salary period Yearly Closing 09/11/2026 23:59

Job overview

An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.

Ward 22 Short Stay is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

Main duties of the job

Admin and clerical support within the acute medical floor based on 22SS. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.

• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order.
• Ensure identity bracelets available for nursing staff.
• Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
• Answer the telephone, responding to questions or requests as appropriate.
• Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
• Make outpatient referrals as requested by nursing staff.
• Notify Pathology of urgent blood specimens when requested by nursing staff.
• Request and collect (or deliver when requested) notes and x-rays from various departments.
• Order transport for patients as requested by nursing staff, competing appropriate paperwork

Working for our organisation

You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

• Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
• Evidence of Maths and English, GCSE Grades 4-9 or equivalent

Experience

• Customer Care Experience

Communication Skills

• Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to providing a safe, respectful and inclusive workplace, free from sexual misconduct, harassment and discrimination. We expect everyone working, training or learning within the Trust to uphold appropriate professional boundaries, demonstrate respectful behaviour and contribute to a culture in which colleagues feel safe to speak up.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Tom Davies Job title Ward Manager - 22 SS acute floor Email address [e-mail] Telephone number 01743 261000 Additional information 01743 261000 Ext: 2669

If you have problems applying, contact

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone [phone]