Ward Administrator (Internal Only)

Royal Devon; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Salary band 3 (£25,760 - £27,476)

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Ward Administrator to support the Clinical teams across Haematology and Oncology Day Case Units. You will coordinate appointments, bookings, and medications while maintaining a patient-focused service and flexible approach.

The role requires calmness under pressure, empathy for patients and relatives, and a proactive, well-organised mindset to support the multi-disciplinary team.

Qualifications

• Excellent interpersonal skills and a patient-focused service approach.
• Ability to remain calm under pressure and show empathy with patients and relatives.
• Flexible attitude to support the service during challenging times.

Responsibilities

• Support Clinical teams on a day-to-day basis across Haematology and Oncology Day Case Units.
• Ensure patient treatments are booked in line with the clinical pathway and medications delivered timely.
• Prioritise tasks using own initiative and build good relationships across the MDT.

Skills

Interpersonal skills

Communication

Empathy

Patient-focused service

Job description

Supporting the Clinical teams across the Haematology and Oncology Day Case Units, collaborating with key staff members to ensure smooth implementation of complex patient appointment pathways.

Excellent interpersonal skills and a desire to provide a patient focus service is paramount along with a flexible approach to work.

It is essential you remain calm under pressure and show empathy when dealing with the patients and relatives who can be distressed, showing tact and empathy.

If you are looking for new challenge and the opportunity to positively enhance the patient experience this could be the role for you.

About the Role

More detail about the role

An exciting and varied opportunity has arisen to join the Cancer Services Administrative team working as a Ward Administrator across Cherrybrook and Yarty Day Case areas also co-ordinating the Health Care at Home, Boots Nominated Pharmacy and the Medical Ambulatory services.

We are seeking to recruit a self-motivated, well organised and enthusiastic individual. Key responsibilities for this role include supporting the Clinical team on a day to day basis, ensuring patient treatments are booked appropriately in line with the patient clinical pathway and delivery of medications are received in a timely manner.

You will be expected to prioritise tasks using your own initiative and organise your time appropriately. You will have excellent communication skills and the ability to build good working relationships across the Multi-disciplinary team. You will be working as part of the wider Administration team and a flexible attitude is required to support the service during these challenging times.

Working Pattern:37.5 hours to be worked across 4 days including Saturday and bank holiday rotations

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-61770-14194
• Contract Type Permanent
• Closing Date 22 September, 2026
• Job Category Administration
• Staff Group Additional Clinical Services