Receptionist - Cromer Hospital

Norfolk and Norwich University Hospital NHS Foundation Trust; Northrepps; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working hours

Pension scheme

Annual leave entitlement

Wagestream access

Free confidential counselling

Job summary

Norfolk and Norwich University Hospital NHS Foundation Trust is seeking a receptionist for the Outpatients Department, delivering high-quality reception and support services while ensuring real-time data entry on the PAS. The role requires clear communication with patients and staff and strict adherence to confidentiality and Trust policies.

The successful candidate will contribute to a respectful, efficient patient flow and uphold the Trust's PRIDE values as part of a busy, collaborative team

Qualifications

• No formal qualifications specified in the job advert.

Responsibilities

• Input patient information onto the Patient Administration System (PAS) in real time.
• Provide a high-quality reception and support service within the Outpatients Department.
• Maintain confidentiality and adhere to Trust data protection policies.
• Communicate effectively with patients, relatives and multi-professional staff.

Job description

The post holder will provide a high-quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with many different tasks simultaneously is a prerequisite of this post. The Receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics