Ward Clerk/Receptionist

NHS Foundation Trust; Goole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Foundation Trust is looking for Ward Clerks/Receptionists to join their team at Goole Hospital. This role involves providing exceptional service to patients and visitors, managing patient admissions, and ensuring smooth operations within the ward. Candidates should have a strong background in customer service and administration, and be willing to work in a fast-paced environment. Opportunities for flexible work arrangements may be available to support work-life balance.

Benefits

Flexible working opportunities

Commitment to staff health and wellbeing

Qualifications

• Experience working in a customer services environment.
• Able to manage busy and demanding environments.
• Experience scheduling and coordinating activities.

Responsibilities

• Provide efficient admission and discharge services for patients.
• Ensure timely tracking and auditing of patient care.
• Liaise with clinical teams for patient documentation.

Skills

Time Management

Customer Service

Communication

Education

Good level of General Education

NVQ2 in Administration

Job description

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Two 37.5 hour posts have arisen for a Ward Clerk/Receptionist working in the team at Goole Hospital.

The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward areas across the Trust.

Post holders will be required to assist patients and visitors using a variety of communication methods.

The post holder will be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).

It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

Main duties of the job

Working as part of a team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.

The post holder will be responsible for admitting, transferring and discharging patients, attending patients and outcomes on the Trust’s electronic system, ensuring patient demographic details are checked and updated accordingly.

To liaise with clinical teams to ensure all appropriate documentation within the patients’ pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients’ Health Record folders are requested timely.

Working for our organisation

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person specification

Education and Qualifications

• •Good level of General Education
• •NVQ2 in Administration or willingness to work towards NVQ Level 2

Occupational Experience

• •Previous experience of working in a customer services environment
• •Time Management Skills or experience of working with a busy/demanding environment
• •Experience of working with the general public
• •Experience of scheduling/co-ordinating activities and/or resources

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