Ward Clerk (Part-Time) – Patient & Admin Support

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 10,000 - 11,000; Part time

Job summary

The Royal United Hospitals Bath NHS Foundation Trust is seeking a friendly and motivated part-time Clerical Assistant to join Waterhouse Ward. This Band 2 role focuses on reception, clerical support and patient liaison in a busy Older Persons Unit.

You will provide efficient admin support, handle calls, direct patients, and coordinate appointments while working closely with the nursing team to ensure a high standard of care and smooth ward operations.

Qualifications

• Experience in an acute hospital setting.
• Proficiency in multiple IT systems.
• Communication skills in both written and verbal.
• Organisational and methodical.
• Experience in file management.

Responsibilities

• To greet patients and relatives in a friendly and courteous manner and provide relevant information clearly to them.
• Direct patients and relatives to facilities on the ward.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• Liaise with nurses, Doctors, GP's and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients.
• Arrange follow up appointments and transport for patients when required.
• Organise the maintenance/repairs of equipment/facilities when required for the ward.

Skills

Experience in acute hospital setting

Proficiency in multiple IT systems

Communication skills (written & verbal

Organisational and methodical

Experience in file management

Job description

The Royal United Hospitals Bath NHS Foundation Trust is seeking a friendly and motivated part-time Clerical Assistant to join Waterhouse Ward. This Band 2 role focuses on reception, clerical support and patient liaison in a busy Older Persons Unit.

You will provide efficient admin support, handle calls, direct patients, and coordinate appointments while working closely with the nursing team to ensure a high standard of care and smooth ward operations.