Ward Clerk-Part Time

NHS; Carshalton; On-site; GBP 31,000 - 32,000; Part time

Job summary

The post holder at Epsom and St Helier Hospitals in Carshalton provides high-quality administrative and clerical support to surgical and nursing staff at ward level, contributing to patient care and efficient pathways from admission to treatment or discharge.

You will be the primary contact for administrative issues, manage resources, and prioritise a varied daily workload with sensitivity and discretion.

Qualifications

• Good verbal, written and communication skills.
• Excellent interpersonal and customer care skills; able to deal with complaints sensitively.
• Experience using IT/patient administration systems in a healthcare setting.
• Ability to prioritise tasks and work without direct supervision.

Responsibilities

• Demonstrates good verbal, written and communication skills.
• Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
• Experience of using a full range of IT/patient administration systems in a healthcare setting
• The ability to prioritise tasks effectively and work without direct supervision.

Skills

Verbal & written communication

Interpersonal skills

Prioritisation

Customer care

Education

GCSE English C or above

NVQ Level 2 in Business Admin or Customer Care

Tools

IT/patient administration systems

Job description

Main area Administration Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (pa pro rata inc. hcas outer) Job ref 343-7906231-SC-E-A

Site St Helier Hospital Town Carshalton Salary £30,630 - £32,346 pro rata pa incl HCAS Outer pro rata Salary period Yearly Closing 23/11/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The post holder will provide high quality patient care through dedicated administrative and clerical support to surgical and nursing staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

Main duties of the job

Demonstrates good verbal, written and communication skills.

Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non- confrontationally with colleagues, patients and relatives.

Experience of using a full range of IT/patient administration systemsin a healthcare setting

The ability to prioritise tasks effectively and work without direct supervision.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

References

Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
• NVQ level 2 in Business Administration or Customer Care or equivalent.

Experience

• Experience of using a full range of IT/patient administration systems
• Experience of patient administration work in a healthcare setting
• Experience of face-to-face customer contact.

Knowledge and Skills

• Excellent interpersonal and customer care skills and dealing with complaints.
• The ability to prioritise tasks effectively and work without direct supervision
• Knowledge of confidentiality and data protection principles
• Knowledge of databases, spreadsheets e.g. iPm, iFit, Excel or similar applications and experience of using keyboard
• Flexible, responsive approach to work

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.