ENT Admin Coordinator

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

London North West Healthcare NHS Trust is seeking an organised administrative assistant to join our patient services team. The role involves booking appointments, answering telephones, and handling general enquiries with strict confidentiality in line with the Data Protection Act.

You will liaise with hospital staff to ensure smooth communication, provide routine patient information from GPs, and support the team flexibly, both independently and under pressure, while inputting data accurately to

Job description

• Booking appointments, answering telephones and dealing with general enquiries
• Adhere strictly to Trust policies and the Data Protection Act 1998, ensuring confidentiality and sensitive handling of patient information.
• Flexibly to support the team to meet operational needs., Work effectively both independently and as part of a team, managing pressure and workload efficiently.
• Liaise with various hospital staff members to ensure smooth communication and coordination.
• Provide and receive routine patient information, including from GPs, with tact, discretion, and adherence to Trust and Caldicott guidelines.
• Handle enquiries professionally and cooperatively in person and over the phone from patients, medical personnel, and the general public.
• Maintain high concentration levels during daily duties, especially when inputting data and responding to queries, ensuring accuracy to minimise clinical risk.
• Manage potential exposure to distressing clinical information related to complex patient conditions and treatments with sensitivity.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.