Ward Clerk - Band 2

NHS; Warwick; On-site; GBP 20,000 - 24,000; Full time

Job summary

The NHS is seeking a Ward Clerk (Band 2) for a 30 hour/week role at St Michael's Hospital in Warwick. This administrative support position requires multitasking in a fast-paced environment, providing essential services to clinical teams. Candidates must possess strong communication skills, experience in healthcare, and a good standard of education.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for lease car/vehicle

Discounts with a range of retailers

Wellbeing support including counselling service

Qualifications

• Good communication skills both written and verbal.
• Experience of working in Healthcare.
• Good General Education (GCSE English and Maths A-C).

Responsibilities

• Providing an efficient and professional administrative/reception service.
• Handling all aspects of patient appointments via telephone and face to face.
• Word-processing including copy typing.

Skills

Good communication skills

Customer care skills

Ability to deal with stressful situations

Education

Good General Education (GCSE English and Maths A-C)

Tools

Microsoft Office packages (Word, Excel, Outlook)

Job description

Go back Coventry and Warwickshire Partnership Trust

Ward Clerk - Band 2

Information:

This job is now closed

Job summary

Ward Clerk - Band 2 - 30 hours per week 0.80WTE

We are looking to recruit to an administrative support role largely based on an in-patient acute mental health ward at St Michael's Hospital, Warwick.

Main duties of the job

The post-holder will be required to work within an integrated and skill mixed team, providing an effective and efficient admin support to clinical staff and also support to cross-cover the admin hub on site. You will be required to learn different admin functions in order to provide input to the clinical and admin teams. Due to the nature of the role you must be able to multi-task under pressure and work autonomously and flexibly to meet the needs of the service. In addition, you will be required to provide cover to the reception/switchboard area on a rota basis to help cover lunch periods. This will be an interesting and varied role and we are, therefore, looking for individuals with a positive approach to change and who are supportive of service improvements.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities

Providing an efficient and professional administrative/reception service across all services in the building

Word-processing including copy typing

Handling all aspects of patient appointments via the telephone and face to face

• Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
• Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate
• Amending and sending out clinical documents (e.g. letters)
• Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)
• Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
• Booking interpreters and transport for patients as required
• Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Receive and open incoming post and take action as required

Person Specification

• Good General Education (eg. GCSE English and Maths A-C)
• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Ability to deal with stressful situations and sensitive issues
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Coventry and Warwickshire Partnership Trust