Ward Clerk

NHS; London Borough of Harrow; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading university teaching NHS trust in London is seeking a Ward Clerk to provide essential clerical and administrative support within the Maternity department. You will be the primary contact for service users, ensuring efficient patient interactions and supporting nursing staff by handling non-clinical tasks. Ideal candidates will have strong interpersonal skills and previous NHS experience, contributing to high-quality patient care.

Qualifications

• Previous experience in an NHS setting preferred.
• Ability to work under pressure.
• Sound administrative and computing skills.

Responsibilities

• Act as the first point of contact for patients and service users.
• Provide full administrative and clerical support.
• Maintain data quality and use clinical systems.

Skills

Interpersonal skills

Communication skills

Organisational skills

Secretarial skills

Education

General education (GCSE or equivalent)

Tools

NHS IT system

Job description

Go back London North West University Healthcare NHS Trust

Ward Clerk

Information:

This job is now closed

Job summary

The post holder will be required to provide high quality clerical and administrative support as a member of the Maternity department. You will act as first point of contact for all patients and service users putting patients at the heart of everything we do.

The role of the ward administration clerk is to assist in relieving the Midwifery/ Nursing staff of as many non-midwifery/non-nursing duties as possible under the direct supervision of the Ward manager and Matron reporting to the Team Leader.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.

Main duties of the job

First point of contact for all service users, relatives, colleagues, and queries.

Work collaboratively and co-operatively with ward colleagues to provide full administrative, reception and clerical support for the wards.

Input and retrieve information from Cerner and all other clinical systems.

Maintain data quality of all activity in the ward.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education and Qualifications

• General education (GCSE or equivalent)
• Previous NHS Experience

Knowledge and experience

• Sound administrative, organisational, secretarial, and computing skills
• Experience using NHS IT system
• Experience working in a high pressure environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust