Ward Clerk Assistant

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an enthusiastic Ward Clerk Assistant to join the Children's Day Care Ward. You will be the first point of contact for patients, families and staff, delivering friendly, professional administrative support to ensure smooth ward operation.

Responsibilities include welcoming visitors, managing telephone and email enquiries, maintaining accurate patient records in electronic systems, coordinating admissions, transfers and follow-ups, and

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and teamwork.
• Experience with electronic patient record systems is preferred.

Responsibilities

• Welcomes patients, relatives and visitors and provides first point of contact.
• Answer telephone calls and manage email enquiries.
• Maintain accurate patient records using electronic systems.
• Coordinate admissions, transfers and discharges.
• Book investigations, transport and follow-up appointments.
• Prepare and maintain medical records and documentation.
• Update ward management systems and bed boards in real time.
• Maintain confidentiality and data protection.
• Collaborate with nursing, medical and admin staff.
• Contribute to service improvements and patient safety.

Skills

Communication

Organisational skills

Customer service

First point of contact

Tools

Electronic patient records

Job description

We are seeking an enthusiastic, organised and patient-focused Ward Clerk Assistant to join our Children's Day Care Ward team. This is an exciting opportunity to play a vital role in supporting the smooth and efficient operation of a busy clinical environment.

As the first point of contact for patients, families, visitors and healthcare professionals, you will provide comprehensive administrative and clerical support to the ward. Your work will contribute directly to delivering high-quality patient care by ensuring accurate record management, effective communication and efficient coordination of patient admissions, discharges and appointments.

The successful candidate will demonstrate excellent communication skills, strong organisational abilities and a commitment to delivering outstanding customer service within a multidisciplinary healthcare setting.

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

For further details / informal visits contact: Name: Lucy Knight Job title: Ward Manager Email address: [e-mail] Telephone number: 01865 234148

Josephine Hart ([e-mail]) - Ward Manager

Renu Gurung ([e-mail]) - Admin team leader