Ward Clerk - A5

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Ward Clerk role at Manchester University NHS Foundation Trust involves supporting the ward team with efficient admin and patient-focused service delivery. You will work alongside the MDT to ensure tasks are completed to a high standard and in a timely manner, including liaison with relatives, updating systems, and handling paperwork.

Candidates should have excellent IT skills and experience in a customer service or healthcare setting.

Qualifications

• Proficient and organised with excellent communication skills.
• Experience in admin or healthcare environment preferred.
• Able to use IT systems and data input equipment efficiently.
• Strong customer service and team-working abilities.

Responsibilities

• Work alongside MDT to complete tasks to a high standard and in a timely manner.
• Liaise with patients' relatives, update patients on ward attendance, and manage paperwork.
• Operate within policies and guidelines and contribute to better working practices.
• Provide a busy, responsive administration service on a daily basis.

Skills

Proactive

Organised

Timekeeping

Excellent communication

Job description

The Ward Clerk is an integral part of the ward team here on A5. We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

Role

A key part of the role will be to work alongside our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

• Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison, facilitating the attendance of patients onto the ward, updating the HIVE system, answering and responding to phone calls in a professional and timely manner. Also ordering of relevant paperwork and stationary.
• To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.

We are looking for candidates who have an excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.

The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.

You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement.

Whether you’re beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working - empowering you to deliver the best possible outcomes for our patients.

You’ll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives.

At MFT, you’ll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions.

Your journey at MFT is more than a job - it’s an opportunity to make a lasting impact. We’ll support you as you shape the future of healthcare, one patient at a time.