Patient Support Officer (Admin and Clerical)

Cddft; Tees Valley; Remote; GBP 15,000 - 21,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a Patient Support Officer for administrative and clerical duties across Cardiology and Respiratory services. The post is based at Darlington Memorial Hospital with potential cross-site duties to support development and service needs.

The role involves coordinating and maintaining appointment systems, supporting a busy cardio-respiratory team, and ensuring efficient service delivery while complying with data protection and confidentiality

Qualifications

• Good standard of education - minimum of 3 GCSE's at Grade C or above (or equivalent) including English Language
• NVQ level 3 in Business Administration or equivalent knowledge and experience.

Responsibilities

• Coordinate and maintain high quality appointment systems for Cardiology and Respiratory Diagnostic Services.
• Take a leading role within a small administrative team to ensure clinical services operate smoothly and efficiently.

Skills

Organizational skills

Prioritise workload

Communication skills

Data handling & confidentiality

Supervisory experience

PRISM & EPR knowledge

Medical terminology

Site travel

Education

GCSEs including English

NVQ Level 3 in Business Administration

Job description

County Durham & Darlington NHS Foundation Trust

Patient Support Officer (Admin and Clerical)

The closing date is 16 October 2026

We are seeking an enthusiastic and highly motivated PatientSupport Officer to join our friendly team in this Administrative and Clericalrole. The Principal hospitals within County Durham and Darlington NHSFoundation Trust are Darlington Memorial Hospital, University Hospital of NorthDurham, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiologyand Respiratory Investigation Units comprise a Team of approximately 50 staffwho provide a broad range of invasive and non invasive procedures. Thesuccessful canditate will co ordinate and maintain high quality appointmentsystems for Cardiology and Respiratory diagnostic services in DarlingtonMemorial and Bishop Auckland Hospitals in this patient facing role. The nominalbase for this post is Darlington Memorial Hospital, however the successfulcandidate can expect to work across other sites at times for their developmentand the service needs. We are committed to providing learning and developmentopportunities to all our staff.

Main duties of the job

Thesuccessful candidate will work as part of a team in a busy Cardio-RespiratoryDepartment. They will be responsible for co ordinating and maintaining highquality appointment systems for Cardiology and Respiratory Diagnostic Services,ensuring best utilisation of resources available. Experience of hospital basedpatient management systems will be desirable. They will be expected to take a leadingrole within a small administrative team, to ensure clinical services operate ina smooth and efficient manner.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Job responsibilities

Thesuccessful candidate will work as part of a team in a busy Cardio-RespiratoryDepartment. They will be responsible for co ordinating and maintaining highquality appointment systems for Cardiology and Respiratory Diagnostic Services,ensuring best utilisation of resources available. Experience of hospital basedpatient management systems will be desirable. They will be expected to take aleading role in a small administrative team, to ensure clinical servicesoperate in a smooth and efficient manner.

Person Specification

Special Skills & Knowledge

• Organizational skills
• Ability to prioritise workload in order to meet deadlines
• Good communication skills written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
• Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
• Able to provide day to day supervision of section
• Knowledge of computer packages e.g. Word, Excel, Outlook
• Ability to analyse data and present data using Excel packages
• Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
• Ability to accurately transfer data from one source to another
• Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
• Flexible approach to work and adaptable to change.
• Knowledge of medical terminology
• Supervisory experience
• Ability to train other staff of all levels
• Knowledge of PRISM and EPR
• Knowledge of Diagnostic waiting times and activity requirements.

Special Requirements

• Approachable and friendly
• Ability to travel to other sites as service requires
• Present a professional image at all times

Experience

• Experience of an administrative role providing a service in a challenging and constantly changing environment.
• Experience of providing administrative support to a team.
• Experience of working in an NHS environment
• Experience of audit and quality assurance programmes

Qualifications

• Good standard of education - minimum of 3 GCSE's at Grade C or above (or equivalent) including English Language
• NVQ level 3 in Business Administration or equivalent knowledge and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust