Ward Clerk

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a dedicated Ward Clerk to support the surgical wards. This role is pivotal for enhancing patient care through effective communication and administrative duties. Ideal candidates will have a background in customer service and administration, bringing enthusiasm and a commitment to making a difference in patient experiences. Join a supportive team environment and help shape the future of service delivery.

Qualifications

• Background in customer service and/or administration preferred.
• Enthusiastic and dedicated candidates who wish to make a difference.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Provide a proactive welcome to the Ward reception.
• Deliver efficient administrative and clerical service to the Ward Team.
• Maintain effective communication with patients, relatives, and staff.

Skills

Customer service

Administration

Communication

Job description

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,click hereto find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

Role Summary

• Provide a proactive and professional welcome to the Ward reception, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
• Deliver an efficient administrative and clerical service to the Ward Team.
• Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
• Ensure all information is secure and confidentiality of information is maintained at all times.
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
• Ensure the professional image of the Trust is maintained at all times.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Would you like the opportunity to work in a supportive team environment that provides the first point of contact for our Surgical Ward patients and visitors?If so, we would love to hear from you!

We currently consist of 7 Surgical Wards, each housing a Medical team consisting of Health Care Support Workers, Nurses, Doctors, with the Ward Clerk being pivotal to the administrative support required. There will also be opportunities for you to work alongside other Ward Clerk colleagues throughout the Trust.

Ideally, you would have a background in customer service and/or administration, but more importantly, we are looking for candidates who are enthusiastic, dedicated and who wish to make a difference.

We actively encourage informal chats or departmental visits.

Working Pattern:37.5 hours a week - days and times may vary & can be discussed at interview

Interview Date:To Be Confirmed

For further information please contact:Charlotte Moore, Admin Line Manager [e-mail] Matthew Trafford, Team Leader - [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

TheRoyal Devon University Healthcare NHS Foundation Trustwas established in April 2022, bringing together the expertise of both theRoyal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.