Night Worker

Diverse Services Limited; Greater London; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Enhanced DBS check

Job summary

Diverse Services Limited is seeking a Night Worker to safeguard adults in our West London supported living homes during overnight shifts. You will monitor the environment via CCTV, maintain calm, and respond to emergencies while ensuring resident wellbeing.

The role reports to the Service Manager / On-Call Manager and requires meticulous record keeping, clear handovers, and adherence to safeguarding and safety policies. DBS clearance is required.

Qualifications

• Experience in a care or supported living setting (mental health experience desirable).
• Able to stay calm under pressure and respond well in emergencies.
• Strong observation skills and attention to detail.
• Good written and spoken communication.
• Reliable, punctual and able to work on your own.
• Understanding of mental health conditions and experience supporting adults who may be vulnerable.
• First Aid and/or Health and Safety training.
• Experience using CCTV systems.

Responsibilities

• Observation and monitoring: Monitor the building by CCTV to keep residents safe and report unusual activity.
• Responding to incidents: Wake sleep-in staff during incidents and contact On-Call Manager or emergency services as needed.
• Communication and record keeping: Receive handover at shift start and give handover at shift end; log observations and incidents.
• Following our policies: Follow health and safety, safeguarding, fire safety and confidentiality policies.

Skills

Observation skills

Communication

Calm under pressure

Reliability

Punctuality

Emergency response

CCTV experience

Education

Enhanced DBS check

Tools

CCTV systems

Job description

Pay range £14.50 an hour Borough Covering all our West London boroughs Hours / shift pattern Full time, 3 waking nights a week, 8pm to 8am Contract type Full time, with a 5-month probation period Closing date 31 October 2026

About the role

We are looking for a responsible and watchful Night Worker to support the safety and wellbeing of adults in our supported living homes overnight. This role is essential in keeping a calm, secure environment at night, particularly for people with mental health needs.

Reports to: Service Manager / On-Call Manager.

Key responsibilities

1. Observation and monitoring

• Monitor the building by CCTV to keep the people we support and the building safe during the night.
• Carry out regular visual checks and report any unusual or suspicious activity.

2. Responding to incidents

• Wake the sleep-in staff if there is an incident or someone is in distress (where applicable).
• Where no sleep-in staff are present, contact the On-Call Manager for advice, support, or to escape concerns.
• Contact emergency services (for example police or ambulance) when needed, following the correct procedures.

3. Communication and record keeping

• Receive a clear handover at the start of each shift.
• Give a full handover at the end of each shift.
• Record all relevant observations, activity and incidents in detailed nightly logs.
• Complete incident reports accurately and in line with our policy.

4. Following our policies

• Follow all our policies and procedures, including health and safety, safeguarding, fire safety and confidentiality.
• Keep emergency exits clear, and fully understand and follow fire safety procedures.

Person specification

• Experience in a care or supported living setting (mental health experience is desirable).
• Able to stay calm under pressure and respond well in emergencies.
• Strong observation skills and attention to detail.
• Good written and spoken communication.
• Able to follow procedures and escape concerns when needed.
• Reliable, punctual and able to work on your own.
• Understanding of mental health conditions and experience supporting adults who may be vulnerable.
• First Aid and/or Health and Safety training.
• Experience using CCTV systems.

Additional information

• This role is subject to an enhanced DBS check.
• Full induction and training will be provided.