Waiting Staff

Marston's PLC; Redditch; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

30% off at pubs/restaurants/hotels

Reliable hours contract

Meal deal £4.50 on shift

Flexible/part-time hours

Marston's Rewards loyalty program

Health screening discounts

Gym discounts

24-hour GP helpline

Apprenticeship programmes

Job summary

Marston's PLC is seeking Waiting teammates to join our hospitality teams at our pubs. You’ll be the face of the pub, delivering friendly service, taking orders, and upselling delicious food and drinks in a vibrant, welcoming atmosphere. All levels welcome—training and growth are encouraged as you gain marketable hospitality skills.

We offer reliable hours, part-time options, staff discounts, and progression pathways within a supportive, award-winning local pub company that values people first.

Responsibilities

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that's what you're after)

Skills

Customer service

Teamwork

Upselling

Job description

We're on the lookout for new Waiting teammates to join our team! New to hospitality? You won't be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It's not just delivering delicious, quality food. It's about creating those happy, memorable moments that leaves our guests coming back for more. Whether you're an expert now or you're just starting out, we're here to help you become your absolute best. As part of our Waiting team you'll: Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

Responsibilities

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that's what you're after)

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Up to £12.71 per hour

25hrs per week Reliable hours contract and flexible/part-time hours Progression opportunities Privilege card discount Marston's Rewards Reliable hours contract and flexible/part-time hours Progression opportunities Privilege card discount, What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

Benefits

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service AwardsGym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support, The benefits

Wellbeing As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licenced Trade Charity.

Accommodation The majority of our pub General Manager roles include optional on-site accommodation.

Award winning Named as one of the UK's Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK's Best Employers list.

Bonus Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme.

Competitive salaries Opportunity to earn a great wage whilst having fun at work. Long service We reward loyalty with awards for key anniversary milestones.

Food and drink Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift.

Pension scheme All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes.

Private healthcare Some of our roles offer access to a private healthcare scheme.

High street discount An exciting range of high street, online discounts and cash back offers are available for all.

Employee discount All of our employees receive a 30% discount on Marston's food and hotel stays.

Training and development We're passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.