Administration Assistant / Receptionist - Pre-Op

Transformation Unit; Preston; On-site; GBP 23,000 - 28,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an Administration Assistant / Receptionist (Pre-Op) at Band 2 to join the Pre-Operative Administration Team in Preston. You will be the friendly first point of contact for patients and staff, managing bookings, queries and data entry with accuracy and discretion.

Role requires good IT skills and the ability to work under pressure while supporting colleagues to ensure smooth patient journeys across Royal Preston and Chorley Hospital

Qualifications

• Experience of working as part of a team and using initiative.
• Experience of working in a changing environment.
• Knowledge of confidentiality and data protection principles.

Responsibilities

• Provide a first point of contact for staff and visitors for the Pre-Operative Assessment units at Royal Preston and Chorley Hospital.
• Handle bookings information, liaise with departments to schedule patients, and answer telephone and email queries.
• Data entry and clinic preparation; maintain confidentiality at all times.

Skills

Teamwork & initiative

Adaptability

Confidentiality

Education

GCSE or equivalent

English & Maths GCSE

Microsoft Office knowledge

Tools

Microsoft Office

Job description

Employer Lancashire Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Preston Hospital Town Preston Salary £25,272 per annum, pro rata Salary period Yearly Closing 26/11/2026 23:59

Administration Assistant / Receptionist - Pre-Op

Band 2

Job overview

We are looking for an enthusiastic and well-motivated individual to join our Pre-Op Administration Team. We aim to provide an A-class service, going above and beyond, putting our patients first to ensure a smooth and efficient journey. As a team, we strive to always empower each other and work as one.

This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change! We have experienced colleagues in our Team so you will be fully supported in your role.

You will provide a first point of contact for all staff and visitors contacting or attending the Pre-Operative Assessment units at both Royal Preston and Chorley Hospital, acting in a professional and courteous manner at all times.

Main duties of the job

You will possess excellent organisational and communication skills, ability to use your own initiative, work within a team and be able to work under pressure to ensure targets are achieved.

As part of the booking services team you will be expected to show flexibility and provide cover, if required, at times of annual leave or extended sickness for colleagues.

You will join a welcoming and motivated Team, all of whom do their very best to provide an excellent administrative service to our patients.

Great office and IT skills will be essential to ensure tasks are completed in a timely manner.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Perform an ambassadorial role, representing the Pre-op Department administration service acting in a professional, courteous and customer-focused manner at all times.

Contact patients with bookings information, liaise with other departments to schedule patients as appropriate, answer telephone and email queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the department to appropriate locations.

Maintain confidentiality at all times as required by legislation and Trust Policy.

Data Entry /Clinic Preparation.

Person specification

Knowledge & Experience

• Experience of working as part of a team and using initiative
• Experience of working in a changing environment
• Aware of the concept and application of confidentiality
• Previous experience of working in a health care or related setting
• Previous experience of working with the public
• Previous experience of a busy reception environment

Qualifications & Education

• Educated to GCSE or equivalent
• Knowledge of Microsoft Office applications
• English and Maths GCSE or equivalent

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person. Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.

Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [e-mail]

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here .

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

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We look forward to hearing from you soon!

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.