Patient Services Booking Clerk

George Eliot Hospital NHS Trust; Nuneaton and Bedworth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

On-site nursery

27 days annual leave + bank holidays

Cycle to work scheme

Flexible working

In-house training and development

Buying/selling of annual leave

Subsidised restaurant

Tranquillity garden

On-site parking

Job summary

George Eliot Hospital NHS Trust is seeking a Band 3 administrative professional to join the Theatre Administration team. You will manage elective surgery admissions, maintain waiting and theatre lists, and support day-to-day operations with attention to detail and patient-centred service.

The role involves liaising with patients and consultants, inputting data into Lorenzo and ORMIS, and ensuring timely pre-operative activities. A proactive team player is essential.

Qualifications

• Minimum 2 years administrative experience.
• Knowledge of patient pathways.
• Experience of autonomous working.
• Experience in healthcare setting.
• Working knowledge of medical terminology.

Responsibilities

• Prepare theatre lists and admissions for individual Consultants.
• Identify patients from waiting list reports and assess case-mix suitability for Consultants, Registrars or other team members.
• Complete a working sheet for all admissions and input details into Lorenzo and ORMIS.
• Input waiting list details from outpatient clinics into Lorenzo from various sources.
• Ensure online assessment requests are completed prior to pre-op appointments.
• If online assessment is not possible, conduct a 1-1 telephone call as needed.
• Support management of the trust waiting list to meet targets and prevent delays.

Skills

Attention to detail

Autonomous working

Multi-tasking

Prioritisation

Data entry

Education

4 GCSEs at grade C or above (Maths and English)

CLAIT / ECDL / NVQ Business Admin Level 2 or equivalent

Tools

Lorenzo

ORMIS

Job description

PLEASE NOTE: This Band 3 role is not eligible for current, or future visa sponsorship

Permanent

Closing Date: Friday 20th November 2026

Interview Date: December 2026 (TBC)

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Shift patterns: 9am- 5pm and 10am - 6pm (alternative shift patterns)

• The post holder will be responsible for their own workload and where identified work for a specific waiting list speciality or a specific Consultants waiting list. The post holder will ensure they identify problems arising during course of their daily duties arising from the management of the Theatre Lists and Waiting List .

Main duties of the job

• To Provide an administration and operational booking services for Elective Surgery Admissions booked by the Patient Services Department.
• To manage and maintain the Trust Surgery Waiting list and Theatre Lists.
• To assist and support the Team Leader in the Day to Day Management of the Department, and to elevate and issues and concerns during the booking of the Theatre List and management of the Waiting List.
• The Post holder will ensure that all patients have been approved for surgery before arranging an admission date .
• The Post Holder must have the ability to deal effectively with difficult conversations in particular when having to cancel patients scheduled admissions at short notice and on the day.
• Attention to detail is an important part of this role, and you need to be able to organise your working day effectively, and to be able to work without direct supervision following a successful probation period.
• The Post holder will ensure that they undertaken validation of the waiting on a regular basis.

About us

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

xcellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities

• Prepare theatre lists and admissions for individual Consultants.
• Patients should be identified from the waiting list reports and taking into account the priority of the patient identify the suitability of the case-mix for Consultants, Registrars or other members of the team to perform an operation or procedure.
• Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
• Input waiting list details using the Lorenzo computer system, from the electronic booking forms from outpatient clinics and various other departments and sources.
• Ensure that patients received an online assessment request so that this can be completed prior to a pre-op appointment being made.
• For those patients who are unable to complete an online assessment ensure that a 1 - 1 telephone call is made by the Pre-op co-ordinator.
• To support in the management of all the trust waiting list to enable all set targets are met and patient pathways to treatment are managed to prevent unnecessary delays.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Minimum 2 years administrative experience
• Knowledge of patient pathways
• Experience of autonomous working
• Experience in working within healthcare setting
• Working knowledge of medical terminology

Qualification(s) and Professional Training

• 4 GCSEs at grade C or above (must include Maths and English) or equivalent
• Willing to complete learning/training courses appropriate to the development of the role
• CLAIT, ECDL, NVQ Business Admin /Customer Services Skills Level 2 or equivalent

Skills and Abilities

• Excellent attention to detail
• Use of computer systems with a high standard of data entry quality.
• Able to work without direct supervision and on own initiative
• Ability to Multi-task, and adapt to changing needs quickly and efficiently

Personal Qualities

• Capable of responding to requests and flexibility to changing requirements
• Ability to work without direct supervision, on own initiative and prioritise workload
• Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
• Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.