Waiting List Officer

OUH; Oxford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is recruiting for a role within the Waiting List team to coordinate patient pathways and ensure timely orthopaedic treatment in line with national RTT targets.

The post involves collaboration with clinical staff, managers and administration to optimise waiting times and bookings across orthopaedics, with emphasis on timely patient care and accurate data handling. This role supports compassionate and efficient delivery of elective services.

Responsibilities

• Schedule patients for surgery in line with the Trust Elective Access Policy to maximise elective capacity and meet RTT targets.
• Regularly validate patient data, flag potential breaches, and support waiting list initiatives or ad hoc theatre lists.
• Manage cancellations in line with Trust policies with compassionate and respectful care.
• Attend and prepare documents for directorate bed meetings and departmental meetings as required.
• Monitor and collate inpatient booking data in compliance with national initiatives and information requests.
• Monitor and report service demand and capacity, escalate issues to clinical leads and management.
• Maintain a list of urgent cases to ensure timely treatment and escalate delays to consultants and management teams.

Skills

EPR experience

Administration Skills

Job description

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

The post holder will be working as part of the Waiting List team, and will be required to effectively manage the surgical waiting list. The post holder will take responsibility for coordinating patient pathways and ensuring that the children under the care of the orthopaedic consultants receive their treatment within clinically appropriate timescales which are also in line with national referral to treatment (RTT) targets. The post-holder will therefore be required to work closely with Health Care professionals, managers, and administrative staff both within and outside the organisation, as well as patients and relatives.

Main duties of the job

• Be responsible for scheduling patients for surgery in line with the Trust Elective Access Policy, in a way that elective capacity is maximised, and performance and activity targets are met. This will involve working closely with all staff in the service to ensure patients receive their treatment in clinically appropriate timescales which are (where possible) compliant with the 18-week referral to treatment (RTT) targets. The post-holder will be expected to intervene where necessary to expedite appointments and procedures to avoid delays and RTT breaches.
• To be actively involved in reducing waiting lists/times, including regular validation of patient data, flagging potential breaches, and facilitating any waiting list initiatives/ad hoc theatre lists.
• Ensure that any cancellations are managed in line with the relevant Trust policies and in a way that is compassionate and respectful of our patients and their needs.
• Attend and prepare documents for directorate bed meetings and departmental meetings as required.
• Monitor and collate inpatient booking data in compliance with national initiatives and information requests.
• Monitor and report on service demand and capacity, escalating any issues to the clinical lead and management team.
• Maintain a list of urgent cases to ensure patients receive treatment in clinically appropriate timescales, escalating any delays to the Consultant and management teams.

Working for our organisation

Working for our organisation:

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

• Be responsible for scheduling patients for surgery in line with the Trust Elective Access Policy, in a way that elective capacity is maximised, and performance and activity targets are met. This will involve working closely with all staff in the service to ensure patients receive their treatment in clinically appropriate timescales which are (where possible) compliant with the 18-week referral to treatment (RTT) targets. The post-holder will be expected to intervene where necessary to expedite appointments and procedures to avoid delays and RTT breaches.
• To be actively involved in reducing waiting lists/times, including regular validation of patient data, flagging potential breaches, and facilitating any waiting list initiatives/ad hoc theatre lists.
• Ensure that any cancellations are managed in line with the relevant Trust policies and in a way that is compassionate and respectful of our patients and their needs.
• Attend and prepare documents for directorate bed meetings and departmental meetings as required.
• Monitor and collate inpatient booking data in compliance with national initiatives and information requests.
• Monitor and report on service demand and capacity, escalating any issues to the clinical lead and management team.
• Maintain a list of urgent cases to ensure patients receive treatment in clinically appropriate timescales, escalating any delays to the Consultant and management teams.

Please, see JD and PS attached.

Person specification

Shortlist offline

• Add “2” for interview, “0” for rejected
• EPR experience
• Administration Skills

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

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