Waiting List Officer

University Hospitals of North Midlands NHS Trust; Newcastle-under-Lyme; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals of North Midlands NHS Trust invites applications for an experienced Medical Secretary and Waiting List Officer within the Specialised Surgery Directorate. The role requires accurately managing waiting lists, coordinating cancer patient bookings, and supporting clinicians and secretaries to ensure smooth patient pathways.

You will work in a busy team, prioritise tasks, and maintain precise records while handling telephone queries and data entry.

Qualifications

• Experience as waiting list officer or similar role with accuracy and multi-tasking.
• Professional attitude and flexibility in a busy environment.
• Ability to work as part of a team and use initiative to prioritise workload.
• Excellent telephone and front-desk communication skills.

Responsibilities

• Manage and coordinate minor operation bookings for patients, including cancer patients.
• Schedule and manage Staffordshire Treatment Suite bookings for cancer patients.
• Monitor workload and prioritise to meet service targets and patient access times.
• Collaborate with consultants and secretarial staff to support patient pathways and clinic requirements.
• Answer incoming telephone queries from patients, staff and other departments.

Skills

Multi-tasking

Organisational skills

Interpersonal skills

Telephone handling

Job description

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

An exciting opportunity has become available within Specialised Surgery Directorate. The Dermatology Team at Royal Stoke/County Hospital are looking for an experienced and motivated individual with excellent organisational and interpersonal skills to work as a Medical Secretary and Waiting list officer.

Candidates should posses a professional attitude to their work and have the ability to work flexibly in an extremely busy environment. You will possess experience of working as a waiting list officer demonstrating accuracy and excellent multi-tasking capabilities in all aspects of the workload. You will be required to work as part of a team as well as being able to use your initiative and prioritise your own workload to meet strict deadlines.

• Manage and coordinate minor operations bookings for patients specifically for cancer patients.
• Schedule and manage Staffordshire Treatment Suite bookings, specifically for cancer patients.
• Monitor and prioritise workload to ensure timely patient access and service targets are met.
• Work closely with consultants and secretarial staff to facilitate patient pathways and clinic requirements.
• Answer incoming telephone queries from patients, staff, and other departments.
• Maintain accurate records and databases related to patient bookings and waiting lists.
• Liaise with internal teams to resolve booking conflicts or capacity issues.
• Ensure compliance with service standards, targets, and national guidelines for patient care.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further details / informal visits contact: Name: Sophie Stokes Job title: Operational Services Manager Email address: [e-mail] Telephone number: 01782 674192

Louise Lindop 01782 674177