Waiter/Waitress (Full Time/Part time) OTE 17 POUNDS

London Bridge; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Un bar emblématique à Londres recherche du personnel de salle pour rejoindre une équipe amicale et dynamique. Vous serez responsable de fournir un excellent service client tout en veillant à ce que l'environnement de travail soit toujours positif. Ce rôle demande un engagement envers la satisfaction client et une capacité à gérer des situations animées tout en conservant une attitude amicale.

Benefits

Alimentation et boissons pour le personnel pendant le service

Jusqu'à 28 jours de congé

Environnement de travail amusant et amical

Qualifications

• Expérience avérée dans le secteur des services.
• Connaissance des procédures appropriées de manipulation des aliments.
• Capacité à rester debout pendant de longues périodes.
• Compétences organisationnelles et en gestion du temps.

Responsibilities

• Accueillir, placer et servir les clients.
• Livrer des boissons et des repas aux bonnes tables.
• Gérer le nettoyage et l'organisation des tables.
• Répondre aux questions des clients concernant les aliments et les boissons.

Skills

Excellent service client

Compétences en communication

Compétences organisationnelles

Résolution de problèmes

Job description

Who are we?

London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home.

We're looking for outgoing, confident and hard-working floor staff to come and join our fun and friendly family and with a salary of £12.21ph + service charge (currently around £5ph).

The Role

This is a "hands-on" role, and you will be responsible for but not limited to greeting, welcoming and seating guests, running drinks and food, ensuring that the floor and tables are cleaned and ready for the next booking, and removing trash.

You should be approachable and be able to respond to guests' requests in a timely and friendly manner. We want them to feel like friends coming to their favourite place, and you're their new BFF.

To be successful in this role, you should be knowledgeable about food and drink handling procedures and have excellent organizational skills. Ultimately, we are looking for waiters/waitresses who can communicate effectively with other staff and guests and demonstrate exceptional customer service skills. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone!

Main Responsabilities

• Clearing tables of dirty glasses and food waste and disposing of them accordingly.
• Assisting guests and delivering great customer service
• Delivering drinks and food to correct tables
• Taking payment from customers when required
• Performing clean-up duties, including sweeping, mopping, and vacuuming floors and polishing counters and fixtures.
• Answering guests' questions regarding drinks and food.
• Notifying the manager of low or depleted venue supplies.
• Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were
  
  

Requirements

• Proven experience working in the service industry.
• Sound knowledge of proper food handling procedures.
• The ability to stand for extended periods.
• Strong problem-solving skills.
• Excellent organizational and time management skills.
• Effective communication skills.
• Exceptional customer service skills.
• Ability to work with a welcoming, friendly demeanour even on a hectic day
  
  

Benefits

What we are offering:

• Salary of £12.21ph + service charge (currently around £5ph)
• Job Types: Full-time, Part-time
• Staff food and drinks on shift
• Up to 28 days of holiday
• Fun and friendly working environment