Waiter/ Waitress

Area 3 - South & North Essex; Southend-on-Sea; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Training and Development

Free meal on shift

Recognition rewards

Staff discounts

Flexible working options

28 days holiday

Job summary

Churchill's Thorpe Bay in Southend-on-Sea is seeking experienced Waiters and Waitresses for a busy restaurant environment. You will provide attentive table service, take orders, upsell where appropriate and ensure guests have an excellent visit from start to finish.

The role offers full-time and part-time opportunities with daytime, evening and weekend shifts. Training, staff discounts and a strong team culture are highlighted in the benefits package.

Qualifications

• Substantial previous experience as a Waiter/Waitress or in a similar customer facing restaurant or hospitality role.
• Proven ability to deliver excellent customer service and build a positive rapport with customers.
• Confident communication skills, a friendly and professional manner, and the ability to anticipate customer needs.
• Ability to work efficiently under pressure, manage multiple tables and maintain attention to detail during busy service periods.
• A positive, hands on team attitude, with reliability, flexibility and a willingness to support colleagues.

Responsibilities

• Provide warm, friendly and attentive service to every customer, ensuring they receive an excellent experience throughout their visit.
• Welcome and seat customers promptly, provide menus and explain specials, promotions or relevant menu information.
• Take food and drink orders accurately and confidently, checking dietary requirements or allergen information and following company procedures.
• Develop strong knowledge of the menu so you can answer questions, make suitable recommendations and confidently upsell where appropriate.
• Work closely with the kitchen and front of house team to ensure orders are communicated clearly and service runs smoothly
• Remain calm, organised and professional during busy service periods, managing several tables effectively while maintaining attention to detail.
• Process bills, card and cash payments accurately and responsibly.

Skills

Waiter/Waitress experience

Customer service

Communication skills

Attention to detail

Team player

Job description

Churchill's Thorpe Bay, Waiter / Waitress; Southend - on - Sea

£8.00 - £12.71 an hour

The Chesterford Group is an award winning; environmentally focused family-owned business that puts its people at the heart of everything it does. We serve over 3 million meals every year from 40 of our award-winning Fish and Chip takeaways and restaurants in the South, Southwest and Southeast of England, under 5 brands: Fish n' Chickn', Churchill's, Bankers, The Boundary and Toffs Fish Restaurants.

We are on a mission to defend the future of Fish and Chips...will you answer the call?!

We are looking for experienced Waiters and Waitresses who genuinely enjoy looking after customers and creating a warm, welcoming restaurant experience. You will be one of the main faces of the business, providing attentive, professional table service and making sure every customer feels valued from the moment they arrive until they leave.

This is a hands-on front-of-house role for people who are confident serving customers in a busy restaurant environment. You will take orders accurately, serve food and drinks efficiently, maintain excellent presentation and cleanliness standards, and work closely with the kitchen and wider restaurant team to deliver consistently high standards of service. Previous waiting experience and a strong track record of excellent customer service are essential for this role.

We have both full-time and part-time opportunities available. Shifts will include a mixture of daytime, evening and weekend working, depending on business needs.

Main Responsibilities:

• Provide warm, friendly and attentive service to every customer, ensuring they receive an excellent experience throughout their visit.
• Welcome and seat customers promptly, provide menus and explain specials, promotions or relevant menu information.
• Take food and drink orders accurately and confidently, checking dietary requirements or allergen information and following company procedures.
• Develop strong knowledge of the menu so you can answer questions, make suitable recommendations and confidently upsell where appropriate.
• Work closely with the kitchen and front of house team to ensure orders are communicated clearly and service runs smoothly
• Remain calm, organised and professional during busy service periods, managing several tables effectively while maintaining attention to detail.
• Process bills, card and cash payments accurately and responsibly.

Skills & Attributes:

• Substantial previous experience as a Waiter / Waitress or in a similar customer facing restaurant or hospitality role
• A proven ability to deliver excellent customer service and build a positive rapport with customers
• Confident communication skills, a friendly and professional manner, and the ability to anticipate customer needs.
• Ability to work efficiently under pressure, manage multiple tables and maintain attention to detail during busy service periods.
• A positive, hands on team attitude, with reliability, flexibility and a willingness to support colleagues.

Benefits:

• Training and Development
• Free meal on shift
• Recognition rewards
• Staff discounts
• Flexible working options
• 28 days holiday, inclusive of bank holidays

At Churchill's, our journey began way back in the early 1920s when Great Grandpa Harold, and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through!

We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities.

The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable.

We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!!

Join our family, and become a fish and chip superhero...