Junior Manager

Harri; Shoeburyness; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Training and Personal Development

Free meal on shift

Recognition rewards

28 days holiday

Staff discounts

Job summary

The Chesterford Group is hiring a Junior Manager for Churchill's in Thorpe Bay, Southend-on-Sea. You will manage staff and operations to meet KPIs while ensuring an exceptional level of customer service.

Your role includes preparing menu items, promoting teamwork, and adhering to health and safety standards. Benefits include personal development, free meals on shift, and staff discounts. Join us to become a part of our fish and chip family with a rich history.

Qualifications

• Previous experience in a similar environment would be an advantage.
• An enthusiastic approach to deliver great service and a drive for customer satisfaction.
• Ability to carry out a physically demanding job.

Responsibilities

• Ensure exceptional customer service is delivered.
• Prepare and cook all menu items to a high standard.
• Monitor and document any sickness, absences on HARRI.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Churchill's Thorpe Bay, Junior Manager; Southend - on - Sea

£33,935.81 per annum

The Chesterford Group is an award winning; environmentally focused family-owned business that puts its people at the heart of everything it does. We serve over 3 million meals every year from 40 of our award-winning Fish and Chip takeaways and restaurants in the South, Southwest and Southeast of England, under 5 brands: FishnChickn, Churchill’s, Bankers, The Boundary and Toffs Fish Restaurants.

We are on a mission to defend the future of Fish and Chips…will you answer the call?!

Junior Managers are responsible for operating the company’s store in accordance with The Chesterford’ s Group’s brand standards. They are responsible at all times for the staff within the store.

Junior Managers, with the help of their Shift Managers; ensure their store achieves their KPIs by following strict control measures such as health and safety, labour costs, training completion rates and stock take. They motivate their team to provide their customers with exceptional customer service that goes that extra mile.

The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.

Duties

You will work closely with the Restaurant team and support the Kitchen Manager/Head Chef to take charge of the full kitchen. You will be responsible for preparing and cooking menu items, creating, developing and introducing new menu items and weekly specials. Promote positive team management and appraisals, stock control and expenditure whilst supporting the Store Manager to maximise store turnover and profitability in an ethical manner.

Main Responsibilities

• Deliver an exceptional level of customer service
• To prepare and cook all menu items in line with demand and to a high standard
• Leadership - great communication and role modelling to develop a high performing team.
• Have Fun! Make your store a great place to be by creating a culture for equal opportunities for ALL of our colleagues to thrive!
• Promote high standards of Food Hygiene
• Ensure Health & Safety standards are met at all times by ensuring your team following the companies policies and procedures to safe guard the wellbeing of our teams, customers and contractors.
• Drive Store performance to ensure key targets and budgets are achieved
• Work closely with your Operations Manager to maximize the turnover and profitability of the business in an ethical and rewarding manner.
• Monitor and document any sickness, absences on HARRI
• To operate tills and handle cash
• To follow the company's Values:
  Strive to be better and do the right thing
  Go Above and beyond for our customers
  Value and believe in each other
  Empower each other to be extraordinary
• To follow the company's Behaviours:
  1. Have the passion to thrive in your role
  2. To communicate effectively amongst your peers and customers
  3. Show good initiative whilst also displaying great teamwork
  4. Be flexible and adaptable to your work
  5. Have great attention to detail
  6. Support your team where needed
  7. Upsell products to customers
  8. Be calm under pressure
  9. Be one team

Skills and Attributes

• An enthusiastic approach to deliver great service and a drive for customer satisfaction
• Previous experience in a similar environment would be an advantage
• Willingness to learn and grow
• Able to carry out a physically demanding job
• An ability to stay calm and focussed under pressure

Benefits

• Training and Personal Development
• Free meal on shift
• Recognition rewards
• 28 days holiday inclusive of bank holidays
• Staff discounts

At Churchill’s, our journey began way back in the early 1920s when Great Grandpa Harold, and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through!

We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond.

The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable.

We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!!

Join our family, and become a fish and chip superhero...