Team Member

Churchill's Rawreth; Rayleigh; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Career progression

Staff discounts

Flexible working options

Online training and development

28 days holiday including bank hols

Job summary

Churchill's in Rawreth is seeking a Team Member to help deliver outstanding customer service for a sustainable fish and chips experience. You will join a small family business with a long heritage, contributing to food quality, store cleanliness and till operations.

The role includes day/evening shifts, weekends, training opportunities and staff discounts. You’ll become part of a friendly team focused on safety, service and customer satisfaction.

Qualifications

• Willingness to learn and grow
• Enthusiastic approach to delivering great service
• Ability to interact with customers and work with a team

Responsibilities

• Ensure customers are served politely and professionally
• Assemble orders for takeaway, Click & Collect and delivery via the app
• Assist managers and fryers with food preparation
• Support good food hygiene practices
• Support health and safety best practices

Skills

Customer service

Willingness to learn

Enthusiastic

Team player

Job description

Churchill's , Team Member; Rawreth

£8.00 - £12.71 an hour

We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.

Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction.

The role would invovle a mixture of day and evening shifts including weekends, depending on the business needs.

Main Responsibilities:

• To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
• Assembling orders fro takeaway, Click & Collect and Delivery via our 'My Chippy' app
• Assisting Managers and Fryers to prepare food
• Supporting good food hygiene practices
• Supporting best practise for Health & Safety

Skills & Attributes:

• Willingness to learn and grow
• An enthusiastic approach to delvier great service and a drive for customer satisfaction
• Feel at ease to interact with customers
• Previous experience in a similar environment would be an advantage

Benefits:

• Opportunities for career progression
• Recognition rewards
• Online training and personal development, a great way to improve your CV!
• Staff discounts
• Flexible working options
• 28 days holiday, inclusive of bank holidays

At Churchill’s, our journey began way back in the early 1920s when Great Grandpa Harold, and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through!

We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities.

The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable.

We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!!

Join our family, and become a fish and chip superhero……