Waiter/Waitress

Ladurée UK; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a prestigious dining establishment as a Waiter, where you will deliver an exceptional luxury dining experience. In this role, you will greet guests with warmth, provide knowledgeable service, and ensure every detail is perfect—from menu recommendations to table presentation. This is an exciting opportunity to work in a renowned environment, surrounded by elegance and sophistication. If you have a passion for fine dining and a commitment to outstanding service, this position is perfect for you. Elevate your career in hospitality with opportunities for growth and development in a celebrated brand that values excellence.

Benefits

Competitive hourly wage

Employee discounts on products

Career development opportunities

Prestigious work environment

Monthly Travel Allowance

Employee Assistance Program (EAP)

Pension plan

Qualifications

• Previous experience as a waiter in a high-end restaurant is essential.
• Strong communication skills and a positive attitude are required.

Responsibilities

• Provide attentive service and guide guests through the menu.
• Maintain cleanliness and setup of tables to uphold brand standards.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Education

Experience in Luxury Dining

Tools

Point-of-Sale (POS) System

Job description

Laduree Waiter Job Description

Job Title: Waiter

Location: 1 The Market Covent Garden, WC2E 8RA, London

Reports to: Restaurant Manager / Assistant Manager

Position Summary: As a Ladurée Waiter, you play a crucial role in delivering Ladurée’s renowned luxury dining experience. Your responsibilities will include providing attentive and knowledgeable service to guests, presenting Ladurée’s menu with expertise, and ensuring every customer leaves with a memorable experience.

Key Responsibilities:

1. Guest Service and Experience

• Greet guests with warmth and professionalism, creating a welcoming atmosphere that reflects Ladurée’s elegance and sophistication.
• Guide guests through the menu, offering recommendations on Ladurée’s iconic items, such as macarons, pastries, teas, and seasonal specialties.
• Provide attentive table service, ensuring guests’ needs are met promptly and courteously throughout their dining experience.
• Maintain a high level of customer service, addressing any guest concerns or special requests in a polite, efficient manner.
• Handle guest orders accurately, ensuring any dietary restrictions or allergies are noted and conveyed to the kitchen.

Product Knowledge and Upselling

• Develop a strong understanding of Ladurée’s menu, including detailed knowledge of ingredients, preparation methods, and unique product stories.
• Actively promote and upsell high-value items, seasonal products, and add-ons like specialty teas, wine pairings, and dessert selections.
• Keep updated on new menu items, promotions, and seasonal offerings to provide guests with accurate information.

Order Management and Payment Processing

• Take and accurately enter orders into the point-of-sale (POS) system, ensuring orders are relayed correctly to the kitchen team.
• Process payments efficiently, handling cash and card transactions with attention to detail and accuracy.
• Assist with end-of-shift closing duties, including reconciling payments and maintaining proper cash handling procedures.

Table Setup and Cleanliness

• Set up tables with Ladurée’s branded tableware and utensils, maintaining high standards for cleanliness and presentation.
• Clear and reset tables promptly after guests depart, ensuring a clean and inviting environment for incoming guests.
• Support hygiene and cleanliness standards by regularly inspecting and tidying the dining area, assisting with overall restaurant upkeep.

Team Collaboration

• Work collaboratively with fellow team members, including wait staff, kitchen staff, and management, to provide seamless service to guests.
• Communicate effectively with the kitchen and other team members, especially during peak hours, to ensure timely service and order accuracy.
• Attend team briefings and training sessions to stay informed about new menu items, service standards, and operational updates.

Compliance and Safety

• Adhere to all health, safety, and food hygiene standards, particularly those related to handling and serving food items.
• Follow all Ladurée policies and procedures to uphold the brand’s reputation for quality and customer care.
• Report any issues or maintenance needs promptly to management to ensure a safe and pleasant environment for both guests and team members.

Qualifications:

• Previous experience as a waiter or waitress, ideally in a luxury or high-end restaurant, café, or hospitality setting.
• Strong communication and interpersonal skills with a friendly, positive attitude.
• Ability to work in a fast-paced environment, multitasking and managing time effectively.
• Attention to detail in all aspects of service, from order accuracy to table presentation.
• Flexibility to work shifts that may include evenings, weekends, and holidays.

Preferred Skills:

• Passion for fine dining, luxury service, and Ladurée’s brand.
• Basic knowledge of French is welcoming, especially for understanding product names and descriptions.
• Familiarity with POS systems and cash handling.

Benefits:

• Competitive hourly wage
• Employee discounts on Ladurée products and dining.
• Opportunities for career development and advancement within Ladurée.
• Exposure to a prestigious, globally renowned luxury dining environment.
• Monthly Travel Allowance
• EAP
• Pension