Waiter/Waitress

Maybourne Hotel Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff dining

Additional annual leave

Wellbeing programme

Death in Service

Birthday leave

Employee events

Staff discounts

Job summary

The Connaught, part of the Maybourne Hotel Group, is seeking a talented Waiter/Waitress for the luxury 5-Star Red Room in Mayfair. You will deliver exceptional service, communicate confidently with guests, and contribute to a refined dining environment.

A passion for people and a polished, discreet demeanor are essential. Previous luxury hospitality experience and a calm, detail-oriented approach are highly valued, with opportunities to develop within a renowned group and enjoy extensive staff

Qualifications

• Experience in luxury hospitality is essential.
• Excellent communication and a calm, confident presence.
• Team player with eye for thoughtful detail and a passion for guest service.

Responsibilities

• Deliver outstanding guest experiences in The Red Room and other service areas.
• Interact with guests to ensure a personal, seamless service experience; knowledge of wines and beverages is beneficial.

Skills

Luxury hospitality experience

Excellent communication

Team player

Wine knowledge

Job description

We are looking for a talented and passionate full-time Waiter/Waitress to join our Red Room team at the award-winning 5-Star Deluxe hotel – The Connaught.

To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional.Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.

The Role:

As a Waiter/Waitress you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience of The Red Room; ensuring a service experience that is personal to each of our guests. Selected spirits are handpicked and bespoke, available only in The Red Room and a selection of wine-based cocktails will change according the seasons. The wine list will highlight the extensive selection the hotel proudly holds within the cellar, inclusive of 20 premium wines by the glass served with Coravin.

Responsibilities:

You will be passionate about people and in joining a team committed to delivering an outstanding bar experience. With this in mind, ideally you will have previous experience within a similar role, and a working knowledge of quality wines, products and beverages would be beneficial.

Who You Are:

• Someone who naturally embodies elegance, warmth, and quiet confidence.
• Previous experience in luxury hospitality.
• A calm, composed presence with an eye for thoughtful detail.
• A team player who believes service is an art and people are at the heart.

A Rewarding Career with Maybourne

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

Health & Wellbeing

• Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
• Option to purchase up to five additional days of annual leave per year.
• Monthly access to subsidised massage and podiatry treatments.
• A programme of wellbeing initiatives, from mental health support to physical activity.
• 24-hour confidential assistance helpline.
• On- and off-site Occupational Health support.
• Life assurance through our Death in Service scheme.
• Eye care support, including vouchers and contributions towards glasses*
• Flu vaccination vouchers*
• Cycle to Work Scheme

Recognition & Growth

• An extra paid day’s leave to celebrate your birthday.
• Instant recognition and award programme, celebrating extraordinary contributions.
• Dedicated in-house training and development to support your personal and professional growth.
• Monthly colleague awards with generous prizes.
• Opportunities for internal progression and cross-property moves.
• ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
• Long service celebrations to honour your continued dedication.

Financial Care

• A highly competitive salary package
• Increased holiday entitlement after 3 and 5 years of service
• Family-first policies, including enhanced maternity and paternity pay
• Season ticket travel loans
• A generous pension scheme*
• Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

Moments to Remember

• Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

This is a full-time role requiring 40 hours per week.