Waiter - Fixed Term Contract

Hijingo; London Borough of Hackney; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual party

Exclusive discounts

Free staff meals

Refer-a-Friend bonus

Early wage access

31 days holiday

Wellbeing support

Life insurance

Job summary

Hijingo and State of Play Hospitality are seeking friendly, outgoing waitstaff to deliver a high-quality guest experience in an energetic, immersive venue. You will ensure accurate orders, timely delivery, and exceptional service while engaging guests with product knowledge and enthusiasm.

Join a team that rewards passion and personality, offering annual parties, staff meals, exclusive discounts, Refer-a-Friend bonuses, early wage access, generous holiday entitlement, wellbeing support, and life

Qualifications

• Friendly and outgoing individuals with a passion for providing exceptional service.
• Welcoming demeanour and ability to create a positive first impression for guests.
• Ability to deliver high-quality hospitality in an energetic entertainment environment.
• Strong knowledge of the menu and products to enhance guest experience.

Responsibilities

• Waiters deliver a high-quality guest experience with passion and knowledge in an energetic atmosphere.
• Take accurate food and beverage orders and ensure correct delivery.
• Be readily available to guests and contribute to a positive culture of teamwork.
• Use product knowledge to exceed guest expectations and provide outstanding service.

Job description

Company and Brand Statement:

At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments. We’re seeking friendly and outgoing individuals to join our team. If you have a passion for providing exceptional service, a welcoming demeanour, and the ability to create a positive first impression for our guests, we want to hear from you!

Hijingo fuses the traditional game of bingo with leading edge, high spec production and theatre visuals. As an entertainment environment think a blend of Blade Runner and Tokyo Nights coupled with a premium F&B programme to create a highly charged, immersive experience.

Our Core Values define how we work together

We Take the Initiative - We’re Thoughtful - We Strive for Excellence - We Celebrate the Wins

Our Leadership Principles guide how we lead and grow

Listen to the Customer - Own the Problem - Test and Learn - Create Positive Energy - Show Urgency

Be Consistent and Fair - Be Both Independently Minded and a Team Player - Be a Big Person

Be Respectful of Company Resources - Deliver Results

Overview of Role

Waiters are responsible for delivering to each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. They ensure accurate orders of food and beverage are received and delivered properly while being readily available. Waiter/Waitress provide a practical role of ensuring our guests have an excellent time and want for nothing is a vital aspect of our service performance. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Benefits:

• Celebrate Together - An annual company party to recognise and reward our team
• Exclusive Discounts - Perks for you, your friends, and family across our venues
• Stay Fuelled - Free staff meals on shift
• Refer & Earn - Get rewarded with our Refer-a-Friend bonus
• Flexible Pay - Get early access to your earned wages with Wagestream
• Generous Time Off - 31 days of holiday per year (pro-rata), including bank holidays
• Wellbeing Support - Access to our Team Assistance Programme for confidential advice and support
• Peace of Mind - Life Insurance for financial security

Milestones

• 1 year: Enhanced Maternity & Paternity payment - as part of our family we'll help support yours
• 1 year: Volunteer Day - an annual day paid for you to give back to our local community
• 3 years: £200 bonus + holiday increase to 32 days
• 5 years': £400 bonus + holiday increase to 33 days
• 10 years': 2- week paid sabbatical

Equality Opportunity Statement

State of Play Hospitality is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and team members, regardless of race, religion, sex, sexual orientation, neurodiversity, marital or civil union status, age, nationality, disability, pregnancy, citizenship, gender identity or expression, or any other characteristic protected by law.