Waiter/ess

Andaz; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

12 complimentary nights across Hyatt

Family & friends hotel discounts

Free meals on duty

Uniform provided

Headspace membership

Staff dining discounts

Learning and development opportunities

Job summary

Andaz Liverpool Street in London is seeking a Waiter/ess with flexible hours to deliver attentive, personalised service in a premium hospitality environment. You will work with a focus on guest satisfaction and teamwork. You will know the menu inside out, assist guests, handle issues, and follow opening and closing procedures.

Join a vibrant team that values guest experience and professional service. Compensation is £12.71/hour plus Tronc, with benefits including staff meals, uniform provision,

Qualifications

• Experience in a guest-facing role, ideally within premium hospitality.
• Warm, engaging approach with strong teamwork and professionalism.

Responsibilities

• Know all food and beverage items on the menu.
• Monitor operating supplies to reduce spoilage and wastage.
• Assist guests during their visit and handle guest complaints.
• Perform opening and closing procedures as assigned.

Skills

Guest facing

Customer service

Job description

Salary: 12.71/hour + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Organization- Andaz Liverpool Street

Summary

Waiter/ess – Flexi Hours

Salary: 12.71/hour + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Duties and responsibilities related to the Waiter/ess role

• knowledge of all food and beverage items in the menu
• to monitor operating supplies and reduce spoilage and wastage
• assisting guest’s during their visit and handling guest complaints
• performs the opening and closing procedures established for the place of work as assigned
• providing all required information about the Hotel, available services and facilities

About You

You have experience working in a guest ‑ facing role, ideally within a premium hospitality environment. With a warm, engaging approach, you take pride in delivering attentive and personalised service. Highly organised and confident in a fast ‑ paced setting, you anticipate guest needs and ensure every interaction feels seamless and genuine. A strong team player, you communicate clearly, support your colleagues, and maintain high standards of professionalism, consistency, and attention to detail throughout each shift.

Benefits of the Waiter/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.