Waiter

Hilton; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Incredible travel perks

Food and beverage discounts

Free meals on duty

Generous holiday allowance

Own a piece of Hilton

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton at the Tower of London is seeking a Food & Beverage Waiter to join our Hotels team. The role involves delivering food and drink with warmth, learning the menu, taking orders, and serving guests with care.

You’ll enjoy competitive pay of £13.26 per hour plus service charge, 28 days holiday, travel perks, and wellbeing benefits as part of Hilton’s comprehensive rewards package.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and doing the right thing.
• Leadership, teamwork, ownership and a proactive mindset.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special.
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Serve with efficiency and care: Take food and beverage orders, enter them into the POS system, and deliver completed orders promptly; attention to detail is key
• Manage the food service station: Keep the food service station fully stocked, clean, and organized
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.

Job description

Job Identification: 221965

Job Category: Food and Beverage

Job Schedule: Full time

Salary £13.26 per hour plus service charge

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Food & Beverage Waiter at DoubleTree Tower of London , you're not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay - £13.26 per hour plus service charge and tips with opportunities to grow your career with Hilton.

• Incredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.

• Food and beverage discounts - Receive 50% off food and beverage at participating outlets.

• Free meals on duty - Helping you stay energised throughout your shift.

• Generous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.

• Own a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.

• Pension scheme - Supporting you as you plan for the future.

• High street discounts - Access a range of exclusive savings through Perks at Work.

• Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

• Crisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

• Career development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here's what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special

• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence

• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!

• Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized

• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay - we’re a great place to work.